Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as providing services and flexible maintenance programs that extend uptime and cut costs.

The Role

Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Load & Haul division.

Job Description

Assist in the management of a 24-hour customer service organization for customers.Collaborates with sales teams and/or internal partners to recommend products and services to the product line that meet customers' requirements.Maintains up-to-date and comprehensive knowledge of the organization's and/or competitors' products and/or services.Collects and communicates to the product line, the customers' product and/or service’s needs.Assist in the organizing, developing and presenting of service training and on the job training for customers, including maintenance, troubleshooting, repair and operating instructions.Provides methods and solutions for correction of field problems and provides technical engineering data as requested by customers and/or field service representatives.Interacts with all areas of the company to assist in developing strategies that enhance overall safety, profitability, quality, and productivity.Participate in implementation of activities related to the strategy of the products.Keep up to date on the changes in the product and/or services portfolio.Participate and contribute in developing and maintaining of sales tools and way of working related to product and/or portfolio strategy.Coordinate Customer / product related initiatives.

Key Responsibilities

Works independently and directs his activities and uses best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Load & Haul Division.  Uses in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.  Assists sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.  Solves complex problems and/or issues to provide assistance and guidance for Field Service personnel and our dealer organizations.Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.  Set work schedules and priorities to achieve customer visits and organizational expectations.Actively promotes safety, employee involvement, continuous improvement and cost reduction activities.

Profile Required

Grade 12/equivalent qualificationQualified in either Electrical or Mechanical trade or Millwright with minimum 5 years’ experienceDegree in Mechanical EngineeringMinimum 3 years Sales Support experienceTechnical Sales Support KnowledgeEnglish ProficiencyYou must be able to travel and work effectively within and report to a matrix organisation.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Applications close: 10 July 2024

Please note that, in Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

Please note that should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.