As a Senior Product Associate in Chase Payment Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Participate in the agile processes to help answer questions and remove impediments Build strong, cohesive partnerships with internal and external stakeholders and working effectively in a matrix organization Use data-driven insights to optimize for the product experience and workflows Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Understand basic technology concepts (APIs, User Acceptance Testing, entitlements/credentials, etc.) Strong verbal/presentation and written communications skills Ability to synthesize ambiguous customer needs into clear product requirements Possess technical depth to understand the internal and external system dependencies Strong Interpersonal Skills - Drives accountability by influencing, encouraging, and motivating; effective at working in a matrix Excellent Organizational and Problem-Solving Skills - Demonstrated process orientation, even in changing or ambiguous situations Preferred qualifications, capabilities, and skills Understanding of Payments landscape Previous experience and proven success with tech innovation and digital transformation initiatives Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects