HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Description: Primary Responsibilities + Develop and support OCM and communication strategies for ServiceNow platform users. + Identify and engage stakeholders and conduct needs assessments. + Identify changes to address through training and communications. + Manage changes to the platform, roles, responsibilities, processes, workflows, technology, tools, and organizational structure. + Create a robust communication plan with clear objectives, audience, channels, cadence, feedback loop, and measures of effectiveness. + Develop a comprehensive training plan with various methods (demos, videos, lunch & learn, Degreed), schedules, materials, and evaluations. + Collaborate with teams and key stakeholders to understand key messages and create appropriate communications. + Coordinate with Employee Communications for publication support. + Develop a diverse range of communications, including emails, articles, infographics, video scripts, brochures, etc. + Identify opportunities for new communication channels or methods. + Stay updated on industry communication standards and trends to support program objectives. Skills Required: + Self-starter, highly motivated, team player, and able to work independently with minimal guidance. + Ability to manage multiple projects simultaneously. + Ability to translate complex technical concepts into user-friendly messaging. + Strong interpersonal and communication skills, including verbal, written, and listening. + Strong facilitation, presentation, and collaboration skills. + Marketing and marketing communications expertise. + Proficiency in Microsoft Office Suite. + Effective time management and prioritization skills. + Project management skills. Skills Preferred: + Graphic design skills. + Prior experience. + Experience working with large global organizations and all levels of the workforce. + Webex app experience. + Knowledge of AP Style. Experience Required: + Working with an IT organization, communicating technical instructions/information Experience Preferred: + ServiceNow ITSM platform Education Required: + Bachelors Degree Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier