Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Biometrics, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
  Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development  Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing). Formulating insights and story-telling. Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development. Presenting these insights and recommendations in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions. Escalating ongoing needs and issues to the Senior UX Designer and Head of Product Experience.; Work closely with product and business teams to identify research topics  Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Experience defining and planning the approach and methodologies in the context of project scope and timeline. Experience managing the recruitment process with vendors; Experience with secondary data, trends, and learnings. Experience moderating and planning ethnographies, one-on-ones, panels, and remote testing environments. A working knowledge of Accessibility best practices (WCAG 2.1 AA); Experience creating discussion guides. Experience with qualitative and quantitative research through a broad range of methodologies Experience providing insights to inform digital engagement (e.g., website, apps, APIs).; Experience bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience. Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management, and Business Partners.