The Product Manager, Automated Marketing will be responsible for defining and executing the ongoing product strategy, vision, and roadmap for Thrivent’s Salesforce Marketing Cloud (SFMC)Platform. The Product Manager in this role partners with the Engineering Manager to deliver best-in-class, personalized experiences for end users and customers that increase customer interaction, engagement, and conversion with Thrivent’s products and services.

In this role, the Product Manager will focus on using the SFMC platform to drive strategic outcomes for Thrivent and build strong partnerships and alignment with stakeholders across multiple business units. The ideal candidate will demonstrate adaptability, platform expertise, and the ability to manage and advocate for multiple initiatives concurrently. This role will partner with the Engineering Manager to lead dedicated Salesforce product and engineering teams. The Product Manager will handle discovery, scoping, and prioritization of a wide range of strategic needs, from major initiatives to smaller enhancements.

The Product Manager is accountable for a deep understanding of business objectives and driving the product toward meeting and exceeding those objectives using Salesforce.

         

          

DUTIES & RESPONSIBILITIES: 

Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions

Consistently and iteratively ensures that business strategies are being executed through product roadmapsLeads team collaboration to manage and prioritize product roadmap and releases across multiple productsCollaborates to resolve conflicts in a constructive manner when they ariseAccountable to ensure that product teams understand the outcomes needed, and that outcomes are tied to a broader goal or objective using an OKR frameworkIdentifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value. Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific KPIsEnsures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer. Is available to consult on broader roadmap objectives with business and technology partners. Leans into prioritization and tradeoff discussions across stakeholder groups to effectively manage decisions associated with product roadmapsEngages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutionsCollaborates across product teams to develop and roll out operational plans. Facilitates conversations across product teams to ensure alignment. Coaches team members on effective product management and agile techniques to help mature the abilities of the entire teamResearches and identifies industry best practices and trends to increase effectivenessAcquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management. Leverages knowledge to coach product teams to operate effectivelySupports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.  Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.  Models Thrivent’s three leadership accountabilities: Model the Way, Rally the Team and Deliver Outcomes by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.  ​

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QUALIFICATIONS & SKILLS:  

 Required:

Deep knowledge of Salesforce platform capabilities including industry trends and best practicesPrior Product Manager experience within the Salesforce ecosystem (preferably with Marketing Cloud)Bachelor’s degree or equivalent work experience7 - 9 years relevant business experience, including in product owner role or similarUnderstand fundamentals of iterative development, software development process and proceduresExpertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process designHigh level of organization and attention to detailPassion and understanding of new technology and trendsExcellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills

 Preferred: 

Certified Product Manager or similar certificationProven success developing business cases, roadmaps, and business unit strategyStrong ability to effectively manage and resolve conflicting prioritiesExpertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurementsExpertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. Proven success in developing and leading product teams in multiple contextsProven experience in leading and influencing cross-functional teamsDemonstrated experience with user interface design and best practices for usabilitySuccess working in large, complex organizational initiativesAdvanced skills in MS Office Suite with particular emphasis on Excel and PowerPoint Experience using Product Management tools for building roadmaps, managing backlogs, gathering customer feedback

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $130,210.00 - $176,167.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.