At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
At Iron Mountain, we protect what our customers value most, from every day to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to manage and extract value from their physical and digital assets, preserve priceless art, restore classic films, outsource their data centers around the globe, and more. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here you will be part of a team that doesn't just embrace what's exceptional. It is exceptional. Global Product & Technology offers its customers a set of Digital Transformation solutions that deliver greater convenience and accessibility. The Product Enablement Manager role sits within the global Product Enablement team in the Digital Business Unit of Iron Mountain.
Iron Mountain is seeking a Product Enablement Manager to provide global support to our Commercial teams as we continue to roll out new, innovative solutions, as well as enhance our existing digital offerings in each region. Product Enablement plays a crucial role in ensuring successful go-to-market product launches by equipping global Sales, Pre-Sales, and Professional Services teams with the product knowledge needed to confidently and accurately work with our customers to support their transformation from physical to digital and beyond.
Responsibilities
You will work closely with the Director of Product Enablement, other Product Enablement managers, as well as subject matter experts, product marketing, and product managers to develop and design training and other content in a manner that coincides with appropriate training techniques and pedagogy. You will develop and deliver projects consisting of but not limited to eLearnings, sales plays, battlecards, product demos, and curriculum that ensure consistency of understanding of our products’ value, functionality, and differentiators. You will also work closely with the Sales Enablement team to: ensure new learning courses are tracked and completed to meet expected sales and revenue targets in support of the organizational strategy and goals, as well as support workshops and other enablement activities to deliver supplementary sessions. Gathering feedback and incorporating this into future enablement activities is a key aspect to ensure learning is effective and well consumed.
The Responsibilities
Create and continuously deliver assets such as training videos, e-learning paths and courses, talk track guides, podcasts, job aids, and product demos
Conduct and/or facilitate live training sessions with Sales, Pre-Sales and Professional Services teams
Continuously maintain training materials across required repositories to ensure they remain up to date and accurate
Analyze usage data to determine the success of content and trainings and adjust accordingly
Influence stakeholders and proposed training delivery timelines
Partner with other functions who need to utilize the content as part of their programs
Partner closely with the Product Management and Marketing teams to gain the knowledge and information required to develop the content and maintain its accuracy
Qualification
Bachelor’s degree in Business, Marketing, or a technical field (or equivalent relevant experience)
Master's Degree Preferred
Ability to work in a fast-paced environment and adapt to changes in business requirements
Proficiency in: Microsoft Office, Google Slides, Docs, Sheets with the ability to learn course design software and tools
Knowledge and a working experience of Articulate 360, Adobe Premiere Pro, or Camtasia is desired
Exposure to Adult Learning Theory: understanding how adults learn and best retain information is desired
Ability to analyze feedback and data to determine the success of a training program
Ability to internalize and aggregate the knowledge given by subject matter experts and present the information in a simplistic manner
Ability to connect product’s features and function capability to customer conversations and differentiating from our competitors
Very strong customer service, interpersonal and communications skills (oral and written)
Category: Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0077855