Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager - Healthcare in Commercial Banking Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Deeply understand client needs through expert knowledge of the Healthcare payments landscape, client research, analysis, and market feedback Develop delivery strategy and unified value proposition to optimize Healthcare payments for our clients; understand nuances across client segments or industries and tailor strategy accordingly Define and track metrics to showcase solution success, across growth, efficiency, profitability and controls Communicate regular progress and executive updates to Sales, Product, and senior management stakeholders Proactively seek out opportunities to improve solution, enhance client experience, drive efficiencies, improve profitability and maintain controls

Required qualifications, capabilities, and skills 

5+ years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management, in addition to deployment processes and strategies  Doer- you can convert ideas and insights into tangible actions plans and drive measurable results Analytical – use a data-driven approach to solve problems and measure success  Strong communication skills – structure executive presentations, and influence at different levels of the organization

Preferred qualifications, capabilities, and skills 

Proficient knowledge of the product development life cycle, design, and data analytics