We are looking for a Product Consultant in Tembisa to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

 

As a Product Consultant, you will be responsible for:

 1. Customer Experience Management

        Manage customer vetting and registration          Manage rental process          Gather feedback and suggestions from customers to continuously improve the rental service          Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 2. Inventory Management

         Monitoring and managing inventory including the;          Storing         Tracking         Maintaining of equipment         Charging devices

 

3. Managing & Ensuring Compliance

        Standards & Discipline Management         Brand Management & Compliance onsite         HSSE compliance         Non-Compliance Escalation         Reporting and KPI's

 

Delivery of Quality Reporting & Insights  Feedback on what is working and what is not working,  Red flag escalations of issues encountered on the sites,  Speedy response to resolve issues that are encountered,  Provide insights gained from customer interactions

4. Administration

Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actionsCustomer Satisfaction and Service Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships