Job Description Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom data products by actively monitoring systems to detect issues, responding promptly to user-reported problems, and troubleshooting to ensure swift resolution. Acting as an escalation point for the team, you guide other analysts in addressing complex challenges and collaborate with the organizations IT teams to develop innovative solutions. By driving discussions, you work to enhance monitoring, alerts, and logging processes, aiming to prevent issues where possible and ensure rapid detection and resolution of anomalies. You prioritize meeting Service Level Agreements (SLAs) by resolving critical issues on time and ensuring that monitoring systems are well-equipped to safeguard business operations. A key part of your role involves maintaining and refining documentation alongside the product team, ensuring clarity and usability for both users and support staff. In addition, you continuously seek opportunities to improve the customer experience and operational workflows, applying forward-thinking strategies to enhance the quality of service. This multifaceted role requires critical thinking, collaboration, and a customer-centric mindset, enabling you to drive meaningful improvements and deliver exceptional support. This is a 6 month contract to hire, and will be local to Wichita, KS. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience supporting and troubleshooting custom applications  Experience writing SQL queries  Experience effectively communicating and problem-solving with customers and other IT teams  Ability to interpret and understand non-linear data structure (graph) and feature files null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.