**Job Summary** We are looking for a Process Executive in the Property & Casualty Insurance domain with 0 to 2 years of experience. The ideal candidate will have strong customer service skills and a good understanding of IT. Experience in claim investigation and property & casualty insurance is a plus. The role is hybrid with rotational shifts and does not require travel. **Responsibilities** + Handle customer inquiries and provide accurate information regarding property and casualty insurance policies + Process insurance claims efficiently and ensure compliance with company policies + Investigate claims thoroughly to determine the validity and extent of coverage + Collaborate with team members to resolve complex customer issues + Maintain detailed records of customer interactions and transactions + Ensure timely and accurate data entry into the system + Provide support to customers through various communication channels + Assist in the development and implementation of process improvements + Monitor and report on the status of claims and customer inquiries + Ensure adherence to regulatory and company standards + Participate in training sessions to stay updated on industry trends and company policies + Contribute to team meetings and share insights for better customer service + Support other team members as needed to achieve overall team goals **Qualifications** + Possess strong customer service skills with a focus on delivering high-quality support + Have a good understanding of IT systems and their applications in the insurance domain + Experience in claim investigation is highly desirable + Knowledge of property and casualty insurance is a plus + Ability to work in rotational shifts and adapt to a hybrid work model + Strong communication skills both written and verbal + Detail-oriented with excellent organizational skills + Ability to work independently and as part of a team + Proficiency in using customer service software and tools + Demonstrate problem-solving skills and the ability to handle challenging situations + Willingness to learn and adapt to new processes and technologies + Strong analytical skills to assess and process claims accurately + Commitment to maintaining confidentiality and integrity in handling customer information. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification is preferred. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.