**Summary** **Job Description** **POSITION SUMMARY:** This position will facilitate change and take shared accountability with operational, clinical and IS staff in order to achieve transformational results to accomplish quality and efficiency improvement. **ESSENTIAL FUNCTIONS:** Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Develops, implements and updates comprehensive plans to integrate data into the electronic health record for ease of use and reporting. + Formulates improvement strategies/approaches bases on understanding of infrastructure and business needs, with particular focus on optimizing use of the electronic medical record and clinical system applications related to the delivery of patient care. + Hardwires process improvements and embeds process and outcome metrics in improvement initiatives that draw data electronically from clinical and administrative records; are presented in easy to understand graphic format; and have sufficient detail to identify specific sources of actionable opportunity. + Uses analytic and subjective assessment skills to identify substantial performance improvement opportunities at the project level. + Drives engagement strategies for improving physician and staff patient care practices based on various models (PCMH, clinical guidelines, best practices and internal and external benchmarks). + Collaborates with nursing staff, physicians, and other members of health care team to achieve patient outcomes within allotted time period utilizing unit, hospital, and outpatient resources in an effective and efficient manner. + Provides concurrent and retrospective review and analysis of care provided at patient, program and institutional level for designated patient populations across the healthcare system. + Facilitates the formation of collaborative improvement teams and leads the efforts in meeting the goals of the team including variance analysis, aggregate trend analysis, and recommendations for changes in practice to improve outcomes. + Designs, implement and evaluates systems and processes to support improved outcomes that address the special needs of a designated patient population. + Facilitates teams through process improvement activities including the use of quality improvement tools like brainstorming, affinity diagrams, Failure Mode Effects Analysis (FMEA), fishbone diagrams, etc. + Assesses the local stakeholder environment and builds the support and will to address improvement opportunities among line staff, department managers, vice presidents, physicians, physician program leaders and department managers. + Establishes and manages relationships to achieve transformational change with line staff, physicians, physician program leaders and chairs. **SECONDARY FUNCTIONS:** **The following duties are considered secondary to the primary duties listed above:** + Other duties as assigned. **JOB REQUIREMENTS** **MINIMUM REQUIRED QUALIFICATIONS:** + Bachelor’s degree in Health Care Management, Computer Science, Computer Information Systems, Mathematics or related field. Relevant or commensurate experience will also be considered. + Expertise in process management and, in particular, advanced training in lean, six sigma. + Ability to simultaneously manage multiple projects/priorities successfully + Ability to negotiate, interact with and hold both internal and external parties accountable to project deadlines and financial budgets. + Previous experience using quality improvement tools + Demonstrated competencies in analytical, team building and leadership skills. **PREFERRED QUALIFICATIONS:** + Three (3) years professional experience in business analytics, project management or healthcare operations. + One (1) year experience in physician practice management (including comprehensive knowledge of daily operational requirements of such practices). + Sophisticated experience in public and personal relations. **COGNITIVE REQUIREMENTS** **ATTENTION/CONCENTRATION** ‑ The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others: + The position requires strong concentration skills. The individual must have the ability to voluntarily sustain concentration to a task over an extended period of time as a result of an effortful and usually deliberate heightened and focused state of attention. **NEW LEARNING AND MEMORY** ‑ The following level of ability is essential for the jobholder to learn and retain material: + A large portion of this position requires reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. **PROBLEM SOLVING, REASONING AND CREATIVE THINKING** ‑ The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought: + The position requires much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables. **APTITUDES:** The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: **Leadership, control and planning:** Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions. **Communication:** Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. **Interpersonal relations:** Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. **EQUIPMENT USAGE REQUIREMENTS** **Equipment/Tools:** Computer, Phone, Copier, Printer, Fax, Office Supplies **Software:** Microsoft Office Products **PHYSICAL REQUIREMENTS** **Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%** **Body Position/Movement** **:** + Sit: Frequently + Stand: Frequently + Walk: Frequently + Bend: Rarely + Push: Rarely + Pull: Rarely + Kneel/Squat: Rarely + Reach: Rarely + Twist: Rarely + Balance: Rarely + Climb: Rarely **Lifting:** Degree of physical exertion is: **Light** , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. **Sensory Abilities specifically required:** + Vision + Hearing **PHYSICAL ENVIRONMENT** **WORKING CONDITIONS:** Exposure to hazardous conditions/ materials is negligible. **_Disclaimer:_** This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. **Benefits At A Glance:** PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: + 100% Tuition Assistance at The Pennsylvania College of Health Sciences + Paid Time Off and Paid Holidays + Shift, Weekend and On-Call Differentials + Health, Dental and Vision Coverage + Short-Term and Long-Term Disability + Retirement Savings Account with Company Matching + Child Care Subsidies + Onsite Gym and Fitness Classes **Disclaimer** PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.