Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a Customer Master Data - Senior Process Associate – English – Hybrid Cluj

Responsibilities

• Caring for the correctness and timeliness of the process
• Responsibility for the process (knowledge of procedures, rules) in respective process area and its correlation to linked processes
• Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work
• support specialists in respective (also linked) functions

 Customer master Data
• Responsibility for the process (knowledge of procedures, rules) in respective process area and its correlation to linked processes
• Create and update customer master data on-time and according to agreed procedures
• Create and update customer hierarchy
• Create and update customer assortment
• Manage master data blocks on customers
• Deactivate and delist customers
• Update and validate financial customer master data (Vendor code, credit limit, IBAN, SWIFT, payment terms, license number for no TAX number customers etc.)
• Update customer specific data: Sales Representatives, Account Coordinator/Manager, Internal, Delivery, Invoice texts, Rounding data
• Increasing automation level of MD creation/changes through forms (templates) and process standardization
• Verification of received forms in terms of data quality and proper authorization
• Analyze of structural issues within assigned cluster/region and its solving
• Ensuring that Master Data is high quality
• Efficient and Self-driven in problem solving and decision taking
• Create new SAP accounts for CRM system
• Update Order Entry customer database
• Regular Error Log monitoring and analysis
• Monthly CMD KPI Monitoring and analysis
• DTP (Desktop Procedures) ownership
• Supporting SME and LM in continuous improvement agenda
• UATs (User Acceptance Test) of new functionalities in SAP
• New Joiners onboarding
Qualifications
· Problem solving and decision making ability
· Ability to work with various IT applications (SAP, CRM, country specific systems, reporting tools, etc.)
· Strong analytical skills
· Ability to set priorities and to work effectively under pressure of time of SAP system
· Customer Focus (focus on internal customers)
· Bias for action (focus on results and use of intelligent risk taking)
· Team Alignment (team player; supports and respects others)
· Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
· Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
· University Graduate (min. Bachelor)
· Relevant experience in Master Data

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional tranings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, additional vacation days, biking policy
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.