Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Service

Responsibilities

Must work well in a fast-paced environment with the ability to navigate multiple programs and effectively use on-line resources to complete customers’ requests

Excellent customer service and communication skills

Demonstrated background in customer service, insurance, retail, sales, or a related field

Ability to self-manage and demonstrate personable accountability as well as effectively collaborate in a team environment

Must have customer service experience

Insurance knowledge is a plus but not required

Qualifications we seek in you

Minimum Qualifications / Skills

At legal age by the time of application

High School / Senior High School graduates are accepted, College graduates are preferred

Ability to perform in a fast-paced and high volume service center

Ability to multi-task alongside compliance to the process

Shall pose no challenges in adhering to work schedules

Flexible to work in any schedule

Excellent data entry skills

Detail oriented

Preferred Qualifications/ Skills

Able to demonstrate understanding while improving chance to create rapport with the customer

· Displays excellent English oral and written communication skills - using accurate grammar with smooth flow

· Displays excellent problem solving and decision-making skills

· Proficient computer skills and attention to detail

· Negotiation and analytical skills

· High level of integrity

· Ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.