Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Insurance
In this role, you will aid policyholders, claimants, insured’s policy beneficiaries, health care providers, family members, employers, and sales agents (if they are with the policyholder) on but not limited to claim status, filing instructions, policy benefits, payment questions, form receipt, status, form requests, research requests, complaints, and escalations.

Responsibilities
• Simple/Guided free flowing conversation calls
• Work cohesively within Compliance role, Supervisors and Operations Managers
• Assist customers on claim status
• Relay claim filing instructions to customers
• Articulate policy benefits
• Respond to payment questions
• Confirm claim form receipt, status, form requests, research requests, complaints, and escalations

Qualifications we seek in you

Minimum qualifications
• Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
• Should possess good oral and written communication skills
• Personality attributes –
o Exceptional customer service skills, eye for detail
o Work under pressure and meet performance metrics
o Team player, supporting and assisting colleagues whenever possible
o Open for feedback and passionate about their own learning and development
o Critical thinking and decision-making skills
o Flexibility to shift timings
o Multi-tasking ability

Preferred qualifications
• Education – High school graduate or above
• Proven experience in international voice process inbound/outbound
• Preference – any insurance product experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.