Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of [Process Associate], [Customer Care]
In this role, the candidate handles customer service inquiries and problems via telephone and written communication.

Responsibilities
• Answers questions and quickly resolves issues using probing questions and using correct Customer applications based on phone calls from Provider/Member. Solve and/or educate the caller regarding their inquiry.
• Adheres to international policies, practices, and procedures.
• Manage payment line, individual and family, health benefits and exchange queries.
• Manage benefits eligibility (Medicate, IF, Commercial and Government Programs) Provider Claims/Remittance Advice status calls for all lines of business.
• Case Management – All open interactions and service items need to be reviewed frequently to ensure follow-up with callers as promised.
• Manage customer service escalation.

Qualifications we seek in you
Minimum Qualifications
• High School Graduate (old and new curriculum) and/or College Undergraduate of any course
• B2 Language Skill

Preferred Qualifications/ Skills
• Healthcare Experience
• Experience working in a call center or customer-support role.
• Strong active-listening and verbal communication skills
• Adaptability and Resilience
• Ability to multi-task and manage time effectively.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.