Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care
In this role, you provide an outstanding experience by taking inbound calls from customers, brokers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service.

Responsibilities
• Achieve key performance metrics, including customer advocacy via Csat and First Contact Resolution
• Be passionate about finding new and innovate ways to provide an outstanding customer experience
• Develop and maintain an in-depth knowledge of products and services including legislation, financial services industry, and organizational environment
• Confidently navigate and source information from multiple internal systems and reference materials
• Communicate in a manner that can easily be understood
Qualifications we seek in you
Minimum Qualifications / Skills
• Previous experience of providing outstanding customer service in banking and financial services industry
• Confidence with using different types of technology
• The ability to take ownership and solve customer enquiries
• Experience in identifying sales and customer retention opportunities
Preferred Qualifications/ Skills
• Build and maintain effective relationships with customers, anticipate their needs and create positive experiences
• Work collaboratively with others and be able to communicate clearly
• Demonstrate a level of commercial understanding of how AMP works and what part your role contributes to the success of the broader organization
• Demonstrate resilience and agility by responding constructively to change, ambiguity and complexity
• Seek to understand change and experiment to find alternative solutions
• Display a willingness to do things differently in response to change
• Motivated to achieve targets and work in a busy and structured environment
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.