As a **Process and Customer Quality Engineer** , you will play a critical role in improving quality performance within the production process. Working closely with production teams, you will monitor quality indicators, conduct audits, and ensure the effective management of customer claims and complaints. You will identify weak points in production processes, initiate improvements, and oversee the implementation of corrective actions. This role combines administrative responsibilities (over 4 hours daily) with physical tasks (up to 4 hours daily) across office and production areas. We look forward to seeing your application! **In This Role, Your Responsibilities Will Be:** + Managing the flow of quality data in production and conducting analyses (e.g., Pareto) to identify areas for improvement and prioritize corrective actions (e.g., Poka-Yoke, Mistake Proofing). + Handling customer complaints, prioritizing, and monitoring the effectiveness of corrective actions, including initiating and overseeing containment actions. + Acting as the primary contact with customers (or Customer Service) to gather all necessary information regarding complaints. + Collaborating with production, engineering, R&D, production planning, and logistics to coordinate the repair/rework/replacement of defective parts. + Preparing and approving 8D reports and managing RMA completion. + Monitoring KPIs (scrap, EOL, customer complaints, corrective actions, PPM) and initiating action plans to meet objectives. + Responding to product quality escalations and supporting problem resolution. + Organizing and overseeing firewall (CSL1) activities. + Creating PPAP documentation. + Monitoring and ensuring the effectiveness of defined corrective and preventive actions. + Participating in product development processes and supporting NPD production processes and transfers. + Conducting audits of processes and products to confirm compliance with internal standards and customer-specific requirements. + Preparing quality documentation (procedures, flowcharts, FMEA, PDCA, plans, control instructions, acceptance criteria, quality alerts, 8D reports). + Participating in the qualification of new processes and releasing “gates” for new projects. + Supervising and updating acceptance criteria at workstations. + Making decisions regarding production processes and products, including stopping and resuming production and shipments. + Managing conditional approvals (NCDR, ECR). + Participating in Gemba meetings and managing QRQC processes with production leaders/managers. + Leading cost optimization projects and process improvement initiatives within the framework of Policy Deployment and “I Own Quality.” + Conducting measurements using tools like calipers, micrometers, height gauges, and microscopes. + Conducting analyses to confirm problems, identify root causes, and define critical CTQ features for finished goods. + Monitoring statistical process capability indicators. + Leading customer escalation meetings and delivering training for employees to ensure high-quality production processes. + Adhering to HSE principles and undertaking other tasks assigned by the supervisor in line with the facility’s safety and operational goals. **Who You Are:** You are detail-oriented, results-driven, and capable of thriving in a dynamic, multitasking environment. You are passionate about quality and possess strong analytical and problem-solving skills to enhance production processes and ensure customer satisfaction. **For This Role, You Will Need:** + A higher technical education (preferred). + At least 1 year of experience in a Quality and/or Engineering Department in a manufacturing environment. + Practical knowledge of quality tools and methodologies: 8D, PDCA, FMEA, 5Why, Ishikawa. + Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards (optional). + Proficiency in English (minimum B2 level). + Strong multitasking abilities and adaptability in a fast-paced environment. **Preferred Qualifications that Set You Apart:** + Advanced Degree: A master's degree in engineering or a related field is preferred. + Professional Certifications: Certifications like CQE (Certified Quality Engineer) or Six Sigma Black Belt are highly desirable. + Extensive Experience: At least 3 years of experience in a Quality or Engineering role in a manufacturing environment. + Standards Knowledge: Familiarity with ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards is a plus. + Bilingual Skills: Proficiency in an additional language besides English is preferred. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. **Requisition ID** : 25015616 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.