Process Analyst II Print (https://www.governmentjobs.com/careers/boiseid/jobs/newprint/4751494) Apply  Process Analyst II Salary $26.38 - $28.03 Hourly Location Boise City Hall, ID Job Type Full Time Regular Job Number 23 -06861 Department Public Works Division Organizational Strategy Opening Date 12/06/2024 Closing Date 12/27/2024 12:00 PM Mountain + Description + Benefits + Questions Summary Statement The Public Works department is currently seeking qualified candidates for the position of Process Analyst II.?If you’re looking for a fulfilling, meaningful career with famous benefits we would love for you to join our team. This position will: + Document the department's business procedures, processes and user requirements. + Analyzes business processes to identify opportunities for improvement. + This position works under general supervision. City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more. We’re famous for our top-notch benefits— come see why everyone’s talking! Essential Functions Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Data Analyst I and provides team support and training, as needed. Develops and documents standard operating procedures. Helps develop and maintain knowledge based content, self-service tools and content management websites. Writes detailed, universally understood procedures for permanent records and for use in training. Identifies user, operational and business requirements to develop or modify systems. Acts as the department's subject matter expert for key operational systems. Provides advice on resolving various system problems. Assists and/or performs end-user testing for accuracy and comprehension using established testing scripts. Works collaboratively with the IT department to resolve technical issues and perform system maintenance. Helps train end users on new and upgraded applications. Performs advanced administrative tasks using various systems and reports. Conducts detailed analyses of specific public works functions as assigned. Provides edit lists and reports to team members or supervisors for data correction and cleansing recommendations. Assists department with the development of reports and analysis from financial and operational systems. Runs established data export and import processes. Catalogs and creates documentation for analytical tools. Assists in creating department best practices, reports, strategic plans and project schedules for knowledge management and documentation projects. Provides analytical support for special projects and assignments as required for immediate and short-term objectives. Establishes positive working relationships with people at all levels of the organization, with a focus on end users of operating applications. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Requirements Required Knowledge, Experience, And Training + Bachelor's degree in business, accounting, economics, communications or a related field and + 2 years of experience in office administration, customer service, technical writing, data analysis, or an equivalent combination of education and/or experience. Knowledge of: + general office practices and procedures; + business analysis principles; + research and report writing; and + computer usage including related software. Ability to: + research, analyze and recommend solutions for different business challenges; + write technical content tailored to different audiences; + independently investigate and resolve assigned problems; + determine data requirements to organize and compile information from various sources into a concise reporting format; + communicate effectively in the English language at a level necessary for efficient job performance; and + perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation. Preferred Knowledge, Experience, And Training + 3 years of experience documenting and analyzing business processes. + Entry Certificate in Business Analysis (ECBA) certification from the International Institute of Business Analysis. Special Requirements Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation Working Conditions The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds and rarely lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds and rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, reach and grasp. Position requires hand/finger dexterity. Working Environment The work environment will include inside conditions. Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees. Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans. Healthcare: + ZERO premium medical coverage option for you and your family + Low-cost dental and vision options. + Post-employment health savings account. Retirement and Investment Plans: + PERSI retirement benefits + 401(k) or 457b pre-tax investment options with employer match. + 457b Roth after-tax investment options with no match WellBeing Program: + Up to $500 cash per year for participants. + Alternative transportation incentives. Paid Leave – City employees receive generous paid leave: + 10 hours of vacation per month, and this increases the longer you stay with the City + 12 paid holidays every year + 8 hours of sick leave per month + 10 weeks Parental Leave Life & Long Term Disability: + Basic Life insurance at no cost to you + Long Term Disability insurance at no cost to you Other optional benefits: + Pre-tax Flexible Spending Accounts + Supplemental Life Insurance + Supplemental Disability Insurance + Tuition reimbursement + Free local bus pass + Corporate discount programs + AFLAC + Employee Assistance Program for short-term counseling on work, family, finances, and personal issues. Please visit our website for further details mybenefits.cityofboise.org