Location:

For Those Who Work At Home - Various, Ohio 44144

JOB DESCRIPTION

The Procedural Control Coordinator will serve as the business partner to Loan Payment and Operational Services by collaborating with all levels within the organization to support the creation, updates, and maintenance of procedures that are used by each division. The Procedural Control Coordinator will need to understand and possess the ability to support the writing of procedures, policies, as well as develop process maps. The position will be responsible for implementation and annual review of procedures, policies and process maps and will participate in the continuous development of these to ensure quality added control and compliance with the Credit Policy and government regulations. The successful candidate should be knowledgeable about bank procedures and serve as a resource when preparing internal policies. They should possess strong customer service, analytical, decision-making and change management skills along with the ability to work collaboratively to achieve department and division goals. This position requires a commitment to continuous improvement and fostering a high-performance culture.

ESSENTIAL JOB FUNCTIONS

Partners with leaders, and peers to ensure procedures, policies and process maps are reviewed annually and appropriately utilized.Acts as a resource for all associates to educate and clarify internal policies and procedures related to products, services, and department operations.Works with Risk Partners to review, manage, and remain compliant with all areas of risk associated with developing and updating procedures.Create robust reporting for business leaders, risk partners, and external auditors.Creates constructive feedback to the Loan Services leadership team and team members with regards to procedures, process maps, risk management of procedural change control.Strict compliance of bank policies and government regulations.Ensures that established bank policies and procedures are adhered to.Minimizes risk to the bank.Interacts with all KeyBank departments.Model the Key Values and promote the 1Key philosophies.

MARGINAL OR PERIPHERAL FUNCTIONS

In partnership with Business Training, develops on-the-job tools to support content transformation.

REQUIRED QUALIFICATIONS

High School Diploma, GED or equivalent work experience.Strong organizational skills and attention to detail.Experience with Microsoft Office Suite – Excel, Word and PowerPoint.Proven ability to work independently.Demonstrated success with functional and technical subject matter and the ability to translate material into functional guides designed for the end user.Exhibits a commitment to a learning organization and team culture.Possess overall business, technical and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics.Ability to work collaboratively and cross-functionally with Key’s lines of business and other support partners, as well as, work independently within and beyond the scope of the defined job function.Excellent verbal and written communication skills and the ability to have a positive and confident influence to a large cross-site constituency.

PREFERRED QUALIFICATIONS

Bachelor’s degree in communications, English, or related field of study.Experience with Process Mapping – Excel, PowerPoint, VisoPrevious Procedure writing/updating experienceConvergePoint Drafter/Reviewer ExperienceExperience with Microsoft SharePoint

COMPETENCIES/SKILLS

Functional and technical aptitude.Adapt and learn.Communicates openly and effectively.Coaching and feedback.Influences and motivates others.Proactive and action oriented.Drive for results.Champion change and innovation.Excellent written skills.Presentation skills.

EQUIPMENT USED

PCPhoneMicrosoft Office SoftwareConvergePoint Policy Management Application

TRAINING REQUIRED

Fundamentals of Effective Instruction.On the job training as necessary.Classes as assigned.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.  As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Strongly preferred locations are near KeyBank's Brooklyn, OH or Amherst, NY office locations. Selected candidate if near office location will come to office location as needed (including townhalls, training, team meetings, etc.)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $55,000.00 to $65,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 02/03/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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