With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Performance Support Learning Design Team is seeking a highly skilled Principal Technical Writer to join our team. The ideal candidate will be proficient in the English language and must have a strong background in technical documentation with a keen ability to translate complex technical concepts into clear, concise, and user-friendly content. This role will collaborate with various departments to create comprehensive documentation that supports our products and services.

In this role, you will:
• Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables as appropriate.
• Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts.
• Maintain documentation as new enhancements are released to improve existing functionality.
• Work with developers and product managers to understand the functionality of the product.
• Work with stakeholders and editors to draft and revise content.
• Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials.
• Provide feedback on user interface text and error messages in the product, as requested.
• Analyze user consumption metrics to improve content findability and maintenance strategies.
• Solve a range of complex learning problems/projects and feature adoption/promotion challenges with technical writing deliverables.

Qualifications:
• Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field.
• A minimum of 5 years of experience as a Technical Writer, preferably with at least 2 years in a senior or lead role.
• Strong understanding of technical concepts and the ability to communicate them effectively.
• Excellent writing, editing, and proofreading skills.
• Proficiency with documentation tools such as Heretto, Adobe FrameMaker, or similar software.
• Knowledge of content management systems and version control systems.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and organizational skills.
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Preferred Skills:
• Familiarity with markup languages such as HTML, XML, or Markdown.
• Basic understanding of programming languages and software development.
• Experience with Agile development methodologies is a plus.

Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!