Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. As a **Principal Technical Program Manager** within the Identity & Network Access (IDNA), Entra Edge, and Quality Services Business Unit, you will join a dedicated team committed to delivering the World's Most Reliable Identity Services. In this capacity, your responsibilities will include identifying, defining, and implementing improvements across the IDNA service model. This role offers an exceptional opportunity for career development by enabling you to prioritize projects and hone your analytical problem-solving skills, thereby achieving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs). By promoting and instilling divisional thinking focused on reliability and resiliency, you will be seen as a leader in the Service and Incident Management domain. Furthermore, you will collaborate with other program managers and service team engineers to enhance Identity livesite/devops operations, aiming to prevent outages proactively and expedite outage mitigation effectively when they occur. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Successful candidates can be located anywhere in the U.S. **Responsibilities** + Drive divisional thinking on reliability and resiliency, being a leader in Service & LiveSite Operations (Production Server Management). + Drive improvement across IDNA in partnership with other MS Security partners, Azure, and M365. + Leverage data to drive analytic and program insights by collecting performance metrics and KPIs to identify opportunities for reliability and resiliency improvement and to surface business objectives and key results (OKRs). + Mine data sources and develop data visualizations that drive decisions in strategy and program execution. + Use data and insights to develop and execute program strategies through all stages of initiating, planning, executing, monitoring/controlling, and closing. + Clearly identify and communicate risks and challenges to overcome program blockers. + Partner with engineering counterparts to deliver technical solutions to reliability and resiliency issues. + Drive process innovation and learning by leveraging cross-organizational learnings and partnering with engineering teams. + Identify opportunities, write requirements, and drive implementation of automated and AI solutions. + Conduct Stakeholder Engagement: Build, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops. + Embody our culture and values **Qualifications** **Required Qualifications:** + Bachelor's Degree AND 6+ years' experience in engineering, Site Reliability Engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + 3+ years of experience in cross-group, cross-functional engineering roles. + 3+ years of experience in systems engineering. **Other Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications** **:** + Bachelor's Degree AND 10+ years' experience in engineering, Site Reliability Engineering, product/technical program management, data analysis, or product development + OR equivalent experience. + Effective written and oral communication skills at all organization levels + Experience with reporting and data analysis systems & platforms (e.g., Power BI, SAP, etc.). + Experience running Cloud Services with a focus on Resilience and Reliability to drive the quality of the services. Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until March 27, 2025. \#MSFTSecurity Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .