Company Overview   

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.   

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.  

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

About the Team  
The Value Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers. 

About the Role   
We are seeking a highly motivated Product Operations Release Manager (P3) to join our team. We are passionate about cultivating an effective, outcome-focused environment that drives excellence and accelerates the customer experience. In this role you will have the opportunity to lead the planning, coordination, and execution of software releases, ensuring seamless delivery of high-quality products. This position is ideal for someone passionate about optimizing release pipelines, enhancing collaboration, and driving continuous improvement.

Responsibilities 
Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers’ needs and preferences within a program or initiative.
Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
Release Planning and Coordination: Develop and maintain release schedules; facilitate release readiness reviews. Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
Compliance and Governance: Ensure regulatory compliance; implement governance frameworks.
Cross-Functional Collaboration: Work closely with cross functional global teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones.
Learn and Grow: Engage in continuous learning opportunities, participate in Guilds, and be curious.
Process Improvement: Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
Risk Management: Identify program risks and issues early and assist in developing mitigation strategies. Monitor risks throughout the program lifecycle and escalate as needed to ensure timely resolution.

Requirements
Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
3+ years of experience in Release Management in a SaaS organization, with a strong understanding of Agile methodologies, project management and release management tools and concepts.
Demonstrate experience with the full release management lifecycle including scheduling, coordinating, and the management of releases across multiple environments.
Proven understanding of change management principles and practices, change control activities and change request processing.
Excellent communication, interpersonal and collaboration skills required to lead large cross functional global teams throughout the release cycle.
Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
High ownership and accountability mindset and ability to work in a fast-paced team environment
Perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications 
Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.   
Implement systems and processes that enable informed and data-driven decision making
Develop and streamline processes to scale Release Management
Partner closely with cross functional teams to improve the overall customer experience
Practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback    
Experience with JIRA, Confluence, GitHub, Quark, RightScale, ServiceNow, and PowerBI

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

UKG is proud to be an equal-opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation  

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com