Our AI Center of Excellence builds data-driven automation capabilities to support core operations at global scale. We leverage off the sciences of data, information processing, machine learning, and generative AI to improve user experience, automation, service resilience, and operational efficiency. Our work expands AI-driven capabilities of our businesses in primarily Retail and IT with global impact.

Key job responsibilities
As a Principal Technical Program Manager, you'll be at the forefront of delivering ML/AI solutions to our internal partners. Your role involves:

• Developing and managing high-impact, strategic AI programs
• Prioritizing initiatives and defining processes to improve team operations
• Identifying technical requirements and mitigating risks
• Coordinating cross-collaborative efforts to ensure successful execution of AI projects
• Advocating for science and engineering best practices while maintaining agility
• Managing both legacy and future-focused products/programs
• Driving business and progress reviews, connecting teams with stakeholders and leadership
• Influencing business direction through data-supported recommendations
• Fostering collaboration between teams and partners, aligning with our AI-centric mission

This role requires a unique blend of deep technical understanding, strategic thinking, and leadership skills. You'll be the bridge between technical teams and business stakeholders, ensuring our AI initiatives are executed efficiently and effectively while driving innovation and growth.

A day in the life
As a Principal TPM, you'll oversee AI-driven product development in a fast-paced environment. Your daily tasks include:

• Collaborating with diverse teams to clarify use cases and requirements
• Resolving challenges to keep projects on track
• Adapting program execution with sound judgment
• Reporting progress and providing strategic recommendations
• Balancing business, scientific, and engineering needs

You'll work at the intersection of business, science, and engineering, ensuring smooth execution of AI initiatives. Your role is key in translating complex concepts into actionable plans and driving projects to successful completion.

About the team
We work side by side to address the technical challenges of automation, service resilience, and operational efficiency across a variety of products, softwares, and systems. Our scientists and machine learning engineers work in synergy to solve hard problems, enriching each other's skills. Together, we are a powerful team of specialists in EU and NA bringing the potential of practical ML and AI to the max with impact on millions of Amazon customers.