Amazon is seeking a Principal Technical Program Manager to own server availability for AWS customers. This is a critical role, ensuring that server compute capacity is consistently available to meet customers needs and that interruptions don’t interfere with running workloads. Amazon is dedicated to providing customers with the best experience that allows achievement of their goals on AWS, and this role will directly impact customer satisfaction. You will be responsible for tracking and reporting on the overall state of compute fleets, but also identifying and solving any concerns prior to them causing impact. Working within the AWS Hardware Engineering team, this role requires a strong understanding of technical deployment methodologies and safeties, as well as an ability to develop solutions for the short, medium, and long term. In addition to technical ability, the role requires strong written and verbal communications skills to communicate and coordinate across hundreds of teams on progress towards goals, and ideas for improvements.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Key job responsibilities
- 7+ years of working directly with engineering teams experience
- 7+ years of technical product or program management experience
- 4+ years of software development or hardware development experience
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience managing programs across cross functional teams, building processes, and coordinating schedules
- Experience owning/driving roadmap strategy and definition
- Strong ability to communicate verbally and in written format