Job Summary: THE TEAM The Automation Modernization Team is a newly established function within the Infrastructure Architecture Services segment, reporting directly to the Senior Director. This team is dedicated to driving automation initiatives that streamline processes and accelerate both software and infrastructure delivery across the organization. As a core part of our infrastructure strategy, the team will leverage cutting-edge Cloud-Native technologies, automation frameworks, and SRE principles to empower service owner teams, reduce operational toil, and enhance delivery efficiency. Together, we aim to build robust, scalable automation solutions that enable our Infrastructure Group to operate at peak performance. THE JOB Are you passionate about transforming infrastructure through automation? We are seeking a highly skilled Principal Software Engineer to join our newly formed Automation Modernization team. In this role, you will design and implement software automation solutions that optimize our Infrastructure Group’s operations, leveraging Cloud-Native technologies to accelerate both software and infrastructure delivery. This is a unique opportunity to grow your skills and help shape our automation strategy, empowering teams to streamline their processes. WHAT YOU WILL BE DOING + Tactical Work (20%): Implement planned project work while supporting complex operational issues from internal customers, focusing on scalability and performance. Hands-on coding, debugging, and deploying solutions to address infrastructure challenges. Oversee CI/CD pipeline improvements and optimizations using GitLab, ensuring high availability and accelerated software delivery. + Solutions Architecture (40%): Design scalable architectures that enable seamless integration and consumption of infrastructure services by tech teams, focusing on maintainability and resilience. Lead the creation of comprehensive documentation, diagrams, and proof-of-concepts to support infrastructure automation initiatives. Architect robust automation solutions using Cloud-Native technologies, Kubernetes, and infrastructure-as-code tools. + Strategic Work (40%): Lead planning sessions, roadmap discussions, and architecture reviews, providing strategic insights that guide future technology implementations. Collaborate with senior stakeholders to align automation projects with organizational priorities, influencing key decisions to optimize both software and infrastructure delivery. Mentor engineers on best practices, coding standards, and modern automation techniques, fostering a culture of continuous learning. This is an exciting time to come on board with Ticketmaster, as we focus on efforts towards modernization and operability, expanding capacity, and enhancing our service offerings in a number of ways. You will also: + Architect, design, develop, and deploy scalable automation tools using Go, Rust, Python, and PowerShell. + Build intuitive frontend interfaces using TypeScript and React to enhance automation systems. + Utilize Cloud-Native technologies, Kubernetes, and infrastructure-as-code tools like Terraform, Ansible, and Pulumi to optimize infrastructure processes. + Develop and maintain CI/CD pipelines with GitLab to drive continuous integration and accelerate software delivery. + Champion an SRE mindset focused on automation, high availability, Service Level Objectives (SLOs), and observability using Prometheus and Grafana. + Collaborate closely with Infrastructure teams to identify automation opportunities and translate them into software solutions that enable service owner teams to fully own and operate their environments, while providing ongoing support and guidance. + Focus on building robust, self-service automation solutions with support available for escalations and continuous improvements. + Share best practices and tools to foster a collaborative learning environment and empower service teams to leverage automation. + Complete assigned project related work from Jira tickets following Scaled Agile Framework (SAFe) methodology + Drive initiatives to ensure PCI and security compliance requirements + Participate in on-call rotations only for critical escalations, ensuring that service owner teams are empowered to manage day-to-day operations. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + Strong experience in software engineering with a focus on automation, large-scale systems, and strategic planning. + Proven expertise in at least two languages (Go, Rust, Python, or PowerShell). + Extensive experience with frontend development using TypeScript and React. + Deep hands-on experience with Cloud-Native technologies, Kubernetes, Prometheus, Grafana, and infrastructure-as-code tools (Terraform, Ansible, Pulumi). + Advanced proficiency in setting up CI/CD pipelines using GitLab. + Expert understanding of SRE principles, automation best practices, and metrics-driven observability. + A collaborative mindset, excellent communication skills, and a passion for driving efficiency and empowering teams. + Strong experience with Agile methodologies, specifically within a fully remote, distributed team environment. + Exceptional ability to synthesize complex technical and organizational challenges into actionable problem statements and solutions YOU + Strategic and forward-thinking, capable of leading highly complex, high-impact initiatives + Autonomous, proactive, and comfortable driving strategic change in a dynamic environment + Passionate about iterative delivery, focused on achieving measurable outcomes + Exceptional problem-solving skills, with the ability to analyze and propose innovative solutions to complex technical issues. + Strong communication skills, able to influence senior stakeholders and foster cross-team collaboration. + Highly collaborative and comfortable working within multidisciplinary teams. + Deeply concerned with security and compliance, with a commitment to delivering secure, compliant services and solutions. + Proven ability to lead cross-functional initiatives and influence senior leadership to drive technology adoption and strategic change. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. ---------- The expected compensation for this position is: $158,000.00 USD - $199,000.00 USD ** Pay is based on a number of factors including market location, qualifications, skills, and experience.