TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Principal Product Manager is responsible for writing and managing product requirements, user stories, and interoperability between customer and cloud communication infrastructures. The qualified candidate will be responsible for also working with product leadership on the joint development efforts between TigerConnect and our third-party partners that are responsible for the communication infrastructures for the product.
What You’ll Be Doing:
Partner closely with the VP of Product responsible to set Communications product strategy and direction
Define, plan, and manage the roadmap for telephony features and enhancements
Identify customer pain points and needs by leading conversations with internal and external stakeholders
Serve as a subject matter expert for Hospital Operators and Customer Contact Centers
Serve as a point of contact for external development and integration partners
Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc.
Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track
Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
Triage and prioritize bugs to provide direction for engineering and QA teams
Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
Write user stories, acceptance criteria, requirements
What You Bring:
Bachelor’s degree, MS or MBA preferred, and 12+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience
Previous experience in managing product development backlog
Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
Strong knowledge of IP (internet protocol) and networking technologies is required
Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred,
Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime
Experience with cloud computing technologies such as AWS and Azure is preferred
Understanding of standard product management methodologies is required
Experience with agile product management and development practices is preferred
Experience with telephony systems and other healthcare information technology
Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
Penchant for data-driven decision making and analytical thinking
Entrepreneurial, inquisitive, and empathetic spirit
Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends
Enterprise or B2B products expert
Solid sense and belief of user-centered design and intuitive UX
Perks & Benefits We Offer:
Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Our flexible time off lets you work hard and play hard—on your schedule
Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies (2023).
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.