Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The ServiceNow Data Architect role is a key position within the United DT-Operations team. This role is responsible for establishing data architecture standards and governance for the Configuration Management Database (CMDB) within the IT Service Management (ITSM) platform. The data architect will ensure the quality, accuracy, and usability of the CMDB, while also governing processes related to ITSM data.
· Ensures quality, accuracy, and usability of ServiceNow CMDB and related ITSM/ITOM/ITAM data.
· Implements data strategies and solutions in accordance with the Common Services Data Model (CSDM) framework.
· Sets the CMDB standards in accordance with platform and industry best practices.
· Defines and maintains configuration management policies, procedures, processes, and standards.
· Governs CMDB/ITSM data in accordance with defined policies, procedures, processes, standards
· Works with stakeholders to understand and help manage CMDB ensuring alignment with CSDM and other organizational policy and standards (cyber, asset, etc.)
· Collaborate with domain and discovery architects to define data flow architecture for CMDB and related ServiceNow platform data.
· Collaborate with ITSM/ITOM/ITAM process owners to define data interactions and ensure alignment with goals and strategies.
· Defines data normalization patterns and participates in data normalization efforts as needed across the ServiceNow platform.
· Defines and documents data flows, models, integrations, schemas, and dictionaries.
· Reconcile data and conduct audits to communicate and monitor data compliance.
· Configure and manage data health dashboards and reports.
· Define roadmaps to bridge the gap from the current to future state for data models and flows.
· Build data solutions to support critical service management processes and business metrics.
· Decomposes significantly complex data problems into straight-forward solutions.
Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The ServiceNow Data Architect role is a key position within the United DT-Operations team. This role is responsible for establishing data architecture standards and governance for the Configuration Management Database (CMDB) within the IT Service Management (ITSM) platform. The data architect will ensure the quality, accuracy, and usability of the CMDB, while also governing processes related to ITSM data.
· Ensures quality, accuracy, and usability of ServiceNow CMDB and related ITSM/ITOM/ITAM data.
· Implements data strategies and solutions in accordance with the Common Services Data Model (CSDM) framework.
· Sets the CMDB standards in accordance with platform and industry best practices.
· Defines and maintains configuration management policies, procedures, processes, and standards.
· Governs CMDB/ITSM data in accordance with defined policies, procedures, processes, standards
· Works with stakeholders to understand and help manage CMDB ensuring alignment with CSDM and other organizational policy and standards (cyber, asset, etc.)
· Collaborate with domain and discovery architects to define data flow architecture for CMDB and related ServiceNow platform data.
· Collaborate with ITSM/ITOM/ITAM process owners to define data interactions and ensure alignment with goals and strategies.
· Defines data normalization patterns and participates in data normalization efforts as needed across the ServiceNow platform.
· Defines and documents data flows, models, integrations, schemas, and dictionaries.
· Reconcile data and conduct audits to communicate and monitor data compliance.
· Configure and manage data health dashboards and reports.
· Define roadmaps to bridge the gap from the current to future state for data models and flows.
· Build data solutions to support critical service management processes and business metrics.
· Decomposes significantly complex data problems into straight-forward solutions.
What’s needed to succeed (Minimum Qualifications):
· Bachelor’s degree in computer science, information technology, engineering, or equivalent field
· ITIL Foundation or above certification.
· 7 years of relevant work experience
· 3 years professional hands-on experience with ServiceNow CMDB/Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
· Detailed knowledge of ServiceNow platform with hands-on experience in ServiceNow modules including CMDB, ITSM, ITAM, ITOM, Discovery, and Automation.
· Detailed knowledge of ITSM processes and their interactions with the CMDB.
· Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
· Detailed knowledge of infrastructure and application components across horizontal and vertical technology stacks – On-premises, SaaS, Cloud, Hybrid - and their relationships to each other.
· Experience leading the design/implementation of configuration driven, scalable, reliable data services and data workflows.
· Knowledge of API integration, web service calls and scripting tools (JavaScript, Python, etc.)
· Strong technical documentation skills (data flow diagrams, data schema designs, policies, procedures, etc.)
· Communication Skills – the ability to communicate verbally and in writing with all levels of employees, both technical and management.
· Comfortable presenting complex, technical data topics in an actionable manner to senior leadership.
· Must be legally authorized to work in the United States for any employer without sponsorship
· Successful completion of interview required to meet job qualification
· Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
· Master’s degree in computer science, information technology, or engineering.
· ServiceNow system administrator certification
· Expert knowledge of data modeling, data architectures, and data relationships.
· Strong understanding of data architecture used to support event processing frameworks.
· 3 years professional experience with data query languages (ex: MS SQL or similar RDBMS).
· Knowledge of other ITSM systems, CMDBs, Databases and related platforms.
What’s needed to succeed (Minimum Qualifications):
· Bachelor’s degree in computer science, information technology, engineering, or equivalent field
· ITIL Foundation or above certification.
· 7 years of relevant work experience
· 3 years professional hands-on experience with ServiceNow CMDB/Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
· Detailed knowledge of ServiceNow platform with hands-on experience in ServiceNow modules including CMDB, ITSM, ITAM, ITOM, Discovery, and Automation.
· Detailed knowledge of ITSM processes and their interactions with the CMDB.
· Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
· Detailed knowledge of infrastructure and application components across horizontal and vertical technology stacks – On-premises, SaaS, Cloud, Hybrid - and their relationships to each other.
· Experience leading the design/implementation of configuration driven, scalable, reliable data services and data workflows.
· Knowledge of API integration, web service calls and scripting tools (JavaScript, Python, etc.)
· Strong technical documentation skills (data flow diagrams, data schema designs, policies, procedures, etc.)
· Communication Skills – the ability to communicate verbally and in writing with all levels of employees, both technical and management.
· Comfortable presenting complex, technical data topics in an actionable manner to senior leadership.
· Must be legally authorized to work in the United States for any employer without sponsorship
· Successful completion of interview required to meet job qualification
· Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
· Master’s degree in computer science, information technology, or engineering.
· ServiceNow system administrator certification
· Expert knowledge of data modeling, data architectures, and data relationships.
· Strong understanding of data architecture used to support event processing frameworks.
· 3 years professional experience with data query languages (ex: MS SQL or similar RDBMS).
· Knowledge of other ITSM systems, CMDBs, Databases and related platforms.