LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. The Principal Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s global clients achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across large multi-national organisations. The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring solutions. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team **Responsibilities** + Manage key customer moments in a manner that establishes credibility and trust as a business advisor to assigned accounts + Collaborate internally with a global cross functional account team including Global Client Directors/Executives to create value engagement frameworks on customers’ talent agenda + Co-develop success plans outlining customer business objectives and goals to demonstrate measurable success, setting cadence of communication to deliver ROI (return on investment). + Create and execute large, complex solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale. + Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise. + Maintain an understanding of LinkedIn’s Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs. + Support continuous improvement and evolution of Customer Success discipline within and across Global Clients Program (GCP) + Act as a change agent for internal (systems & process) and external (product & workflow) change **Basic Qualifications** : + 8+ years of HR Consulting, Talent Management / Recruiting experience, Customer Success, Account Management, and/or Training + 2+ years supporting Fortune 500 accounts / Global clients **Preferred Qualifications** : + Recruiting or other applicable talent experience + Strong verbal and written communication skills and technical aptitude + Experience analyzing company performance to build measurable customer success/project goals + Excellent organizational, project management, and time management skills + Experience analyzing data, trends and client information to identify product or service growth opportunities + Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint) + Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with relational challenges as they come up + Proven ability to influence through empathy, negotiation and consensus building **Suggested Skills** + Understands customer business objectives and industry + Storytelling with insights – manage to value + Internal collaboration (global) **India Disability Policy** LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy\_India\_EqualOppPWD\_9-12-2023.pdf **Global Data Privacy Notice for Job Candidates ​** Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.