Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofPrincipal Consultant - Windows Administrator

Hiring a senior Windows Server Engineer who must be good at root cause analysis, document/report, automate, maintain, troubleshoot and patch windows servers.  They would help to identify root cause of issues, document issues, generate reports, patch the servers, remediate vulnerabilities, monitor, test and resolve server related queries to their client or company. They provide support for IT infrastructure services on all hosted windows operating system flavors from Windows server 2008 to Windows server 2022.  

Responsibilities

Help to identify the root cause of issues. Work with Microsoft and other external vendors to identify the issue.

Automate tasks, identify process improvements

Document and report issues

Lead the team and mentor juniors

Apply security updates on the server using Microsoft configuration manager (SCCM). 

Vulnerability remediation 

Troubleshoot patching issues 

Troubleshoot server connectivity issues from vcenter, ILOs. 

Monitor server health 

Troubleshoot CPU, Disk space, RDP, server connectivity issues etc 

Generate compliance/vulnerability reports 

Document key issues/root cause 

Installation Configuration of Server OS 

Server Decommissions 

Handling tickets – Incidents/Tasks/Change management requests 

Work with users across different locations on various issues 

Qualifications we seek in you

Minimum Qualifications / Skills

Windows OS – Win 2008/Win2012 R2/Win2016/Win2019/Win2022 

Deployment Tools – WSUS, SCCM 

Excellent Knowledge on Virtualization Technology (VMware, VCenter)

Server Hardware – Dell/HP/Cisco UCS 

Automation – PowerShell 

Ticketing Tools – ServiceNow 

Good understanding of Windows Active Directory, DNS, DHCP 

Good communication skills 

Outstanding troubleshooting skills 

Preferred Qualifications/ Skills

Outcomes Oriented – Successfully manage a set of responsibilities until its completion 

Team Player with a capability to work successfully with various personalities 

Work well under pressure 

Operate self-sufficiently from home and office as well when required 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.