Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions.  Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting.  Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events.  Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training.  Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations).  Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others.  Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.  May interact  with C level.  Maintains expertise by staying current on emerging technologies.

Career Level - IC4