Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Principal Business Analyst will guide the development and implementation of complex software product features. This role is pivotal in aligning our technology solutions with business objectives. The Principal Business Analyst will conduct in-depth technical analysis, reengineer business processes, and lead needs assessments in collaboration with the project team. This role requires a comprehensive understanding of both business operations and technical details to facilitate high-level communication and drive the creation of innovative solutions that exceed our strategic goals.
· Business Process:
o Responsible for defining new product features, SaaS platform configurations and customization, and multi-system integration requirements and specifications for a portfolio of applications
o Perform technical business process analysis to identify opportunities for significant efficiency gains and strategic improvements
o Create and communicate a vision for current and future state processes, focusing on transformative enhancements
o Use advanced knowledge of business concepts in developing new processes or systems and resolving complex issues that have direct impact on business sub-functions or objectives
o Understand and translate technical business needs into strategic requirements and design solutions that align with our long-term objectives
o Design and champion business solutions that align with strategic objectives and catalyze operational excellence
· Advanced-Data Analysis and Strategic Reporting:
o Advise the business through strategic, data-driven recommendations and actionable insights
o Interpret complex data sets to identify trends, forecast strategic outcomes, and support high-level decision-making
o Develop and oversee the maintenance of advanced reports, dashboards, and metrics to monitor and enhance business performance
o Decompose large datasets into useful trends, gap analyses and business opportunities
· Project Leadership:
o Direct and oversee large-scale, high-impact projects, ensuring deliverables conform to the highest quality standards and fulfill strategic business expectations
o Supervise project progress, strategically navigate issues, and make pivotal adjustments to align with overarching business goals consistently
o Lead design and review sessions with technical and business, including all levels of management
o Ensure alignment with strategic visions when configuring or customizing solutions to maintain flexibility and future integration
· Stakeholder Relationships:
o Serve as the primary contact for questions related to how a product, solution, or technology supports or enables work activities in a business process
o Maintain effective communication to secure strategic alignment on business goals and initiatives
o Deliver complex findings and strategic recommendations into clear, narratives
o Lead and inspire collaboration between business units, technology teams, and support functions to guarantee unified efforts and superior outcomes
o Act as a conduit between technical and non-technical stakeholders, fostering high-level understanding and collaboration
· Cross-Functional Collaboration:
o Provide leadership in cross-functional and technical expertise across multiple business areas, including system and process integration points
o Actively pursue strategic opportunities for process optimization and innovation within the business
o Institutionalize industry best practices and position the company at the vanguard of industry trends to cultivate an ethos of continuous strategic improvement
· Continuous Improvement:
o Proactively seek out opportunities for process optimization and innovation within the business
o Implement best practices and stay abreast of industry trends to drive continuous improvement
Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Principal Business Analyst will guide the development and implementation of complex software product features. This role is pivotal in aligning our technology solutions with business objectives. The Principal Business Analyst will conduct in-depth technical analysis, reengineer business processes, and lead needs assessments in collaboration with the project team. This role requires a comprehensive understanding of both business operations and technical details to facilitate high-level communication and drive the creation of innovative solutions that exceed our strategic goals.
· Business Process:
o Responsible for defining new product features, SaaS platform configurations and customization, and multi-system integration requirements and specifications for a portfolio of applications
o Perform technical business process analysis to identify opportunities for significant efficiency gains and strategic improvements
o Create and communicate a vision for current and future state processes, focusing on transformative enhancements
o Use advanced knowledge of business concepts in developing new processes or systems and resolving complex issues that have direct impact on business sub-functions or objectives
o Understand and translate technical business needs into strategic requirements and design solutions that align with our long-term objectives
o Design and champion business solutions that align with strategic objectives and catalyze operational excellence
· Advanced-Data Analysis and Strategic Reporting:
o Advise the business through strategic, data-driven recommendations and actionable insights
o Interpret complex data sets to identify trends, forecast strategic outcomes, and support high-level decision-making
o Develop and oversee the maintenance of advanced reports, dashboards, and metrics to monitor and enhance business performance
o Decompose large datasets into useful trends, gap analyses and business opportunities
· Project Leadership:
o Direct and oversee large-scale, high-impact projects, ensuring deliverables conform to the highest quality standards and fulfill strategic business expectations
o Supervise project progress, strategically navigate issues, and make pivotal adjustments to align with overarching business goals consistently
o Lead design and review sessions with technical and business, including all levels of management
o Ensure alignment with strategic visions when configuring or customizing solutions to maintain flexibility and future integration
· Stakeholder Relationships:
o Serve as the primary contact for questions related to how a product, solution, or technology supports or enables work activities in a business process
o Maintain effective communication to secure strategic alignment on business goals and initiatives
o Deliver complex findings and strategic recommendations into clear, narratives
o Lead and inspire collaboration between business units, technology teams, and support functions to guarantee unified efforts and superior outcomes
o Act as a conduit between technical and non-technical stakeholders, fostering high-level understanding and collaboration
· Cross-Functional Collaboration:
o Provide leadership in cross-functional and technical expertise across multiple business areas, including system and process integration points
o Actively pursue strategic opportunities for process optimization and innovation within the business
o Institutionalize industry best practices and position the company at the vanguard of industry trends to cultivate an ethos of continuous strategic improvement
· Continuous Improvement:
o Proactively seek out opportunities for process optimization and innovation within the business
o Implement best practices and stay abreast of industry trends to drive continuous improvement
Qualifications - External
Required
· Bachelors degree in Business Administration, Finance, Economics, or related field
· 7 years of related experience
· Technical Expertise: Profound understanding of software development, data analysis, and IT infrastructure to guide the development and implementation of software products
· Business Process Analysis: Ability to perform in-depth analysis of business processes to identify areas for improvement and efficiency gains
· Strategic Thinking: Capability to map out visionary roadmaps for business processes and align IT solutions with long-term business objectives
· Mentorship: Willingness to mentor junior analysts and contribute to the strategic planning and direction of the IT department
· Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
· Masters degree
Qualifications - External
Required
· Bachelors degree in Business Administration, Finance, Economics, or related field
· 7 years of related experience
· Technical Expertise: Profound understanding of software development, data analysis, and IT infrastructure to guide the development and implementation of software products
· Business Process Analysis: Ability to perform in-depth analysis of business processes to identify areas for improvement and efficiency gains
· Strategic Thinking: Capability to map out visionary roadmaps for business processes and align IT solutions with long-term business objectives
· Mentorship: Willingness to mentor junior analysts and contribute to the strategic planning and direction of the IT department
· Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
· Masters degree