Description The Operations Technology Solutions - Supply Chain (OTS-SC) organization is seeking an experienced Principal Digital Supply Chain leader to drive innovation and operational excellence across our global technology fulfillment services and solutions. In this critical role, you will be responsible for shaping the strategic vision and leading the execution to make OTS-SC the preferred technology fulfillment partner for our global customers. As the Principal Digital Supply Chain leader, you will leverage your deep expertise and 10+ years of experience in digital supply chain management to solve our most complex global challenges. Operating in an environment of high ambiguity, you will identify, prioritize, and tackle intrinsically hard problems, acquiring new expertise as needed. You will evaluate customer and partner experiences, and then innovate to simplify and improve how we serve them, delivering unparalleled supply chain excellence. Key job responsibilities • Set the strategic direction for our digital-first supply chain organization, driving the vision to be the technology fulfillment partner of choice for our global customers. • Solve significantly complex or endemic supply chain problems, evaluating customer experiences to identify opportunities to invent, simplify and innovate our service delivery. • Partner effectively with engineering leadership to shape the supply chain vision and roadmap, enabling operational scale and flexibility. • Act as a trusted and collaborative advisor to internal and external senior leadership, clearly articulating strategies, trade-offs, and decision options. • Drive operational improvement goals and negotiate digital supply chain enhancements with substantial impact across multiple providers and organizations. • Proactively identify and mitigate risks, demonstrating strong judgment when escalating and resolving executive-level relationship issues. • Lead the early formation of new products and services, collaborating cross-functionally on product definition and narrative creation. • Set 3-5 year operational strategy, including inputs, outputs, and priorities, communicating plans effectively to senior leadership. • Mentor and develop the next generation of supply chain leaders, contributing to promotion assessments and hiring decisions. Join our mission to be the technology fulfillment partner of choice, pioneering a digital-first supply chain that delights our customers while lowering the cost to serve. Apply now to become our Principal Digital Supply Chain leader. Basic Qualifications • Bachelor's degree or equivalent and 10+ years of relevant experience in digital supply chain management • Proven track record of solving complex, global supply chain challenges with a focus on innovation and operational excellence • Deep expertise in digital fulfillment services, technologies, and industry best practices Preferred Qualifications • Exceptional strategic thinking, communication, and influence skills to drive alignment across senior leadership • Ability to thrive in ambiguous environments, quickly acquiring new expertise as needed • Experience partnering with engineering leaders to shape product roadmaps and operational capabilities • Strong talent development skills, with a history of mentoring and growing high-performing teams Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.