You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue; Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.

How will you make an impact in this role?

The Manager in Merchant Pricing – EMEA is responsible for supporting the development of various pricing strategies across EMEA. This position is responsible for driving important broad-scale pricing initiatives aimed at preserving merchant discount rate while balancing the organization’s goal to drive coverage whilst maintaining premium economics. This person will partner closely with our business partners across GMS to deliver projects that drive tangible results for American Express.

Job Responsibilities:

Lead and support remediation of Pricing OREs for European markets, including root cause analysis and creating plans to address repeated issue types Document and build mapping on key Pricing processes from start to finish, with improvement in mind to avoid future OREs Analyse previous OREs and create sample testing scenarios for each merchant portfolio Support Regulatory responses for EMEA Pricing, collaborating with GCO, MCO and local business unit e.g. Consumer Duty – Price & Value Assessment Create monthly ORE Report to Pricing leadership team and analyse trends and key ORE themes Support sharing of insights across the Global team to ensure global alignment in remediating OREs

 Minimum Qualifications

Experience in Project management, with experiences in managing large regulatory projects Excellent communication skills – both written and oral Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges Microsoft PowerPoint to an advanced level Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.