Job Summary Responsible for the activities of team members within practice(s) and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partner. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Essential Functions + In collaboration with dyad partner, responsible for patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions. + Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction. + In collaboration with the provider dyad and directors, assists in the development and management of the operational and capital budgets. Responsible for monitoring and managing labor and expenses within the practice. Assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating team members, consulting with Human Resources and providers. Monitors time and attendance records and prepares/reports payroll for team members. + Responsible for team member engagement and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular teamf meetings and is responsible for timely communication with team, providers and other leadership. + Participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility. + Responsible to ensure recommended patient education materials and programs are developed and implemented. Ensures services are provided in accordance with state and federal regulations, organizational policy and accreditation/compliance requirements. + Assumes a leadership /training role and delegates appropriately to team members to facilitate sage, quality patient care in a cost effective manner. + Reviews and monitors operational reporting tools and creates action plan for identified opportunities. Qualifications Required + Associate's Degree or equivalent in business, management or other related area + 3 years of relevant experience health care / medical practice or related work experience + 1 year of relevant experience recent and relevant supervisory or management experience Preferred + Bachelor's Degree or equivalent in business, management or other related areas ​ Physical Demands + Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs + Waist to Waist > 5 lbs: Seldom up to 10 lbs + Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs + Waist to Overhead > 5 lbs: Seldom up to 10 lbs + Bilateral Carry > 5 lbs: Seldom up to 10 lbs + Unilateral Carry > 5 lbs: Seldom up to 10 lbs + Pushing Force > 5 lbs: Seldom up to 10 lbs + Pulling Force > 5 lbs: Seldom up to 10 lbs + Sitting: Frequently + Standing: Occasionally + Walking: Occasionally + Forward Bend - Standing: Seldom + Forward Bend - Sitting: Occasionally + Trunk Rotation - Standing: Seldom + Trunk Rotation - Sitting: Occasionally + Reach - Above Shoulder: Seldom + Reach - at Shoulder or Below: Seldom + Handling: Occasionally + Forceful Grip > 5 lbs: Seldom + Forceful Pinch > 2 lbs: Seldom + Finger/Hand Dexterity: Frequently How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings + Eligibility for benefits is determined by employment type and status Primary Location SITE - North Office Building - 221 Michigan St - Grand Rapids Department Name OB Gynecology - 221 Michigan Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.