**DESCRIPTION** We are looking for a talented **Power Generation Field Service Technician - Level II** to join our team specializing in **Service** for our **Distribution Business Unit** in **Durban, KwaZulu-Natal, South Africa.** **In this role, you will make an impact in the following ways** : + Efficient Repairs: By diagnosing and completing less complex repairs on generators and components, you'll ensure minimal downtime for customers. + Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships. + Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust. + Specialized Tools: Using specialized tools and following procedures will ensure high-quality repairs and maintenance. + Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the life of power generation products. + Issue Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure complex problems are addressed effectively. + Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records. + Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Power Generation Systems Knowledge: Demonstrate a thorough understanding of Cummins and industry standards, ensuring safe work practices and the ability to diagnose and repair power generation systems effectively. + Product Repair and Maintenance Skills: Be proficient in repairing and maintaining mechanical and electrical products, following guidelines and using the required tools to ensure high-quality repairs and a clean, organized work environment. + Engine Systems Interaction Understanding: Interpret and analyze the interactions between various internal and external systems (such as exhaust, heating, cooling, and fuel systems) to diagnose and repair issues accurately. + Technical Escalation Abilities: Efficiently gather and utilize technical issue information, escalate complex problems appropriately, and document all troubleshooting steps to ensure timely and accurate resolution. **QUALIFICATIONS** **Education/ Experience:** + Apprentice Certified Power Generation/ Electrical Technician (Preferred) + Vocational diploma from relevant technical institution + Minimum Qualification: N2 Electrical. (Preferably - Millwright) + Locally valid driving permit + Basic level field service work experience + Intermediate level knowledge of and/or experience with of power generation products + High Voltage/ Low Voltage experience + Customer service experience + Knowledge of the Cummins Systems (InPower & Insite) + Computer Literacy - (Word, Excel & Power Point,…) **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2407812 **Relocation Package** No