Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Post Trade Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firmSupports the day-to-day maintenance of the firm’s systems to ensure operational stability and availabilityAssist in the monitoring of production environments for anomalies and address issues utilizing standard observability toolsIdentify issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience assisting clients in deploying and managing cloud infrastructure on AWS, leveraging best practices for security, scalability, and cost-efficiencyDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience providing technical support while ensuring integrity, confidentiality, and availability of sensitive data across various platforms Proven experience utilizing Grafana and similar monitoring tools to visualize and analyze system performance metrics, enabling proactive identification and resolution of potential issues to maintain optimal system uptime and reliability.Proven experience managing and supporting Apache Kafka and similar messaging platforms, ensuring seamless data streaming and processing for real-time analytics and application integration.Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scripting