Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role and Team Medallia’s SRE and Production Services Team is seeking a seasoned Senior Technical Project Manager to drive strategic projects, programs, and/or initiatives and enhance our infrastructure, Site Reliability Engineering, Cloud Journeys, and SaaS operations. This pivotal role will collaborate closely with our Operations, Engineering, R&D, and PMO teams to advance Medallia’s strategic goals. The ideal candidate will possess a strong blend of business acumen, leadership, and technical expertise, with deep experience in Cloud and Data Center Operations, risk management, and Program & Project Management. Responsibilities Lead and manage multiple high-impact strategic projects and programs across diverse teams and organizations, varying in size, scope, and complexity. Take ownership of the success and health of these projects, driving operational efficiencies in processes, people, and tools. Proactively identify and mitigate technical challenges and risks, ensuring they are addressed before escalating into issues. Maintain an in-depth technical understanding of the solutions being developed, including upstream/downstream dependencies, impacts, and the overall customer experience. Serve as a trusted source of truth for leadership, crafting communications that resonate across different levels—from executive presentations to detailed engineering updates. Propose and consult on platform and roadmap changes, advocating for long-term architectural stability and comprehensive documentation. Protect team bandwidth by fielding technical and business-related inquiries on their behalf. Continuously enhance team performance by improving velocity, efficiency, and throughput. Leverage knowledge in compute, storage, networking, Kubernetes, data centers, SRE, cloud operations, and migrations. Identify and implement opportunities to improve organizational execution and engineering productivity through tool and process enhancements. Qualifications Minimum Qualifications: 7+ years of hands-on project/program management experience. 5+ years of experience working closely with executives. 5+ years of experience in Cloud/SaaS environments. Proven track record of managing large-scale, cross-functional programs in a matrixed, globally diverse organization. Advanced understanding of SDLC, Project Management, Product Life Cycle Methodologies, and industry best practices. Expertise in using Jira and Confluence. Preferred Qualifications: 8+ years of people management experience. Relevant certifications (PMP, CSM, CPO, PgMP, IAPM, CISSP, ITIL, Six Sigma). Experience in managing AI solution development and market launch. Proficiency with hybrid cloud solutions. Experience in acquisition integration. Expertise in cultural change management. Ability to excel in a dynamic, fast-paced environment, effectively managing ambiguity and competing priorities. Strong communication skills, with the ability to tailor presentations to various audiences, from C-level executives to individual contributors. Experience working with global teams across distributed time zones. Medallia is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $216,000 USD. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.