Overview
Hire Resolve is seeking a dynamic and experienced Operations Manager to join our client’s team, a leading property management company. This role is pivotal in ensuring efficient property operations, maintaining high tenant satisfaction, and optimizing revenue and expenses. If you have a proven track record in property or operations management, coupled with strong leadership and organizational skills, we invite you to apply for this exciting opportunity to contribute to a fast-paced and growing organization
Responsibilities
Oversee the collection of monthly rentals, ensuring timely distribution of statements, tenant follow-ups, and adherence to policies. Control and monitor expenses within budget limits by analyzing key cost drivers and providing monthly updates. Investigate and resolve utility variances, including water leaks and meter discrepancies, on a monthly basis. Conduct regular building inspections to maintain standards and compliance with health and safety regulations. Supervise maintenance activities, ensuring timely resolution of work orders and adherence to budgets. Manage tenant relationships, addressing escalated complaints and fostering retention through effective communication. Lead recruitment, performance reviews, and disciplinary actions to ensure efficient staffing. Foster team cohesion and morale through regular engagement and collaboration with other departments. Prepare formal reports on building data for monthly portfolio meetings and generate ad-hoc reports as required. Oversee stock and inventory management, including monthly counts, variance resolution, and process optimization. Manage procurement within budget, ensuring accurate purchase orders and timely supplier deliveries. Represent the company at external meetings and actively pursue opportunities to enhance letting performance. Monitor recurring maintenance issues, implement corrective measures, and track improvements.
Requirements
NQF 6 qualification in Property Management or Operations (preferred). At least 5 years of experience in property management or operations. Minimum of 3 years in a leadership role managing building operations teams. Proficiency in Microsoft Word, Excel, and PowerPoint. Familiarity with property management systems, SharePoint, and customer support platforms. Internal: Management, Staff
External: Tenants, Competitors, Suppliers, Contractors Team leadership Operational techniques Adherence to collection policies Facilities management Data analysis and interpretation Written and verbal communication Problem solving Interpersonal skills Planning and organizational skills
Benefits
Salary: Negotiable
Contact Hire Resolve for your next career-changing move today
Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us Please use “Portfolio Manager” as your subject line when applying via email
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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