GENERAL SUMMARY

Maintains the appearance of the pool deck daily while assisting guests. Ensures a clean, safe, and fun environment for guests at the pool.

CORE SCOPE OF POSITION

Greets guest, distributes towels, and assists them in finding seats. Cleans furniture, tables, decks, pool tiles, shower tiles, and surrounding areas. Scrubs the pool deck and removes the debris from the pool. Collects and replenishes pool towels.  Removes trash, cups, and other items. Ensures pool cleanliness at all times. Inspects the pool area for safety. Attends brief staff meeting for update on ongoing hotel activities and promotions. Attends all scheduled training sessions and meetings and is prepared to practice swim and rescue skills. Periodically checks on guests to ensure comfort. Monitors use of facility and address and/or reports potential hazards to help ensure guest safety. Responds and resolves guest issues, refers guests to management as needed. Ensures guest expectations are exceeded by catering to the guests’ needs. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. Performs all other duties as assigned

STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

Interacts with internal/external guests and peer groups.

SUPERVISION

Does not provide supervision to others.