People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives.  ~Tony Davis, President

Job Summary

As a member of our hospitality team, the primary responsibility of a Restaurant/Beverage Supervisor is to provide effective supervision and support to the Restaurant/Beverage Department to ensure smooth restaurant operations and deliver excellent guest service. This role oversees and assists associates in various tasks, including training new employees, assigning and directing work, identifying areas for improvement and recognizing exceptional performance, and ensuring that all tasks are completed efficiently and effectively. This role also plays a vital part in handling guest concerns in a professional and timely manner, with the ability to empathize with guests, actively listen to their feedback, and take swift action will contribute to creating a positive and memorable restaurant experience.

 

Detailed Job Summary

·         Lead and supervise restaurant/beverage associates, providing guidance and support to ensure optimal performance.

·         Assist in the training, development, and accountability of associates, fostering a positive and growth-oriented work environment.

·         Support associates in performing their duties effectively and efficiently.

·         Collaborate with Restaurant/Beverage Assistant Managers and Managers to address outlet needs and maintain seamless operations.

·         Uphold PCH Hotels & Resorts service standards, consistently delivering exceptional customer experiences.

·         Engage with guests to ensure their dining satisfaction, promptly addressing any special requests or handling complaints.

·         Complete end-of-shift paperwork, including maintaining the digital daily log for accurate record-keeping.

·         Ensure the area's cleanliness is maintained at all times and that associates' side work is completed before checking them out.

·         Utilize various company systems, such as OpenTable for dining reservations, iRIS for In Room Dining orders, and Adaco for purchasing and replenishing needed daily supplies.

·         Handle cash transactions using proper cash handling procedures, maintaining the issued bank at all times.

·         Demonstrate flexibility and readiness to work in other outlets within the establishment as needed, based on business demands and staffing requirements.

·         Report gratuities by company guidelines and federal regulations.

·         Adhere to all requirements, training, and restrictions set forth by the ABC board to ensure compliance with alcohol service regulations.

 

Education and Experience

·         High school diploma or general education degree (GED). One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

 

Job Requirements

Physical Demands

Demand

Frequency

Lift up to 10 pounds

 

Lift up to 25 pounds

Occasional

Lift up to 50 pounds

 

Lift over 75 pounds

 

Walking

Frequent

Climbing

Occasional

Standing

Frequent

Lift up to 75 pounds

 

Work Environment

On-Site

Outdoor work as necessary

Our Benefits Include:

Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance 401K with Company Match Employer Paid Life Insurance Complimentary Employee Assistance Program Paid Time Off to include Vacation, Personal, Sick, & Holidays Discounted Hotel, Spa, Golf, Retail, and Food & Beverage Tuition Reimbursement Program PCH University & Professional Development Series Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.