ESSENTIAL FUNCTIONS:

Greets and assists customers with their player’s club card. Provide club member services to ensure overall guest satisfaction, and maintain a thorough knowledge of the club program, player tracking system, and overall casino operations. Club representatives greets guests, provides members with account status information, resolve guest inquiries and assists with special events and promotions.

 

JOB PREREQUISITES:

Above average oral communication skills Excellent customer service Problem solving capability High capacity for learning

 

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.