We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.Responsibilities:
- Exchanges cash and coins in accordance with established procedures.
- Assists guests with Credit applications.
- Verifies Credit approval for casino departments.
- Cashes personal, travelers, and payroll checks in compliance with approved procedures.
- Performs Credit card cash advances.
- Records any applicable cash transactions that are required by Federal Law.
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.
- Issues and receives payments
- Balances bank at end of shift.
- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.
- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Responsible for providing exceptional Marquee Customer Service to all guests
- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.
Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
BRING US YOUR BEST.Qualifications:
- Must be at least 21 years of age.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Must be able to read and write English fluently
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, clients, and other team members of the organization. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Must have 10-key calculator and keyboarding skills.
- Must also have previous experience with jet sort, coin roller, check cashing and Credit card cash advance systems.
- Ability to learn and comply with department, property and regulatory policy and procedure - Must have good math and money handling skills.
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
- While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
- The employee frequently is required to reach with hands and arms and talk or hear.
- The team member is frequently required to walk. The team member is occasionally required to climb or balance.
- Specific vision abilities required by this job include close vision and distance vision.
- The team member must regularly lift and /or move up to 50 pounds and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
-While performing the duties of this job, the team member is regularly exposed to moving mechanical parts.
- The noise level in the work environment is usually moderate.
STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY 13.25 Connect With Us! Not ready to apply? Connect with us for general consideration.