Location: Stoke - Hybrid - 2 days per week on-site
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
As a key manager in Central Operations, you will be responsible for ensuring that sufficient capacity is available within the function to meet the change demand activity impacting the assisted Consumer channels. Representing Commercial Operations throughout the business, you will ensure that Assisted channel frontline requirements are understood and delivered by the wider project team. You will lead a team of up to 4 Planning & Governance Specialists/Analysts and a Vendor Relations Specialist who work with vendors (Samsung, Apple, Motorola, etc.) to scope, plan, and manage initiatives across the year, delivering updates and presenting critical information to the Head of Central Operations and other senior stakeholders along the way.
You will oversee the long-term planning for Commercial Operations, ensuring that the demand from each business unit is viable.You will collaborate with Commercial Operations Management to allocate resources and prioritize the implementation of launches, addressing any constraints that arise.You will develop and keep a collection of best-in-class documentation templates for work methods and project delivery.You will manage the yearly CAPEX and OPEX budget for the Channel Implementation team.You will continually review the way we work in all areas of the Central Operations Function, seeking out cost savings, efficiency gains and creating innovation in all areas. You will develop and manage the talent pipeline within Central Operations, while driving team engagement.Who you are You will have people management or leadership experience with the proven ability to lead teams to perform in a high-pressure environment.You will have programme and project management skills or experience.You will have strong communication and influencing abilities, with experience at a senior level.You will have customer facing and/or Partner experience with an understanding of frontline systems and processes across key sales and care journeys.You will have commercial acumen & ability to demonstrate return of investment (ROI) for respective workstreams.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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