Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Planning Consultant engages Empower's customers in personalized consultations to expand relationships and deliver delightful experiences. This individual develops a deep understanding of Empower’s services and quickly matches appropriate services to customer needs. The successful consultant is a motivated self-starter with a deep desire to help people and build a career in financial services. Responsibilities include both inbound and outbound phone calls, and those that thrive in fast-paced environments with flexible daily activities are most successful.

What you will do

Develop relationships with clients through proactive outreach and helpful experiences

Interact and help customers who are past onboarding to deepen relationships and encourage interaction with our advisors and planners

Partner with planners and advisors through referrals to ensure that we deliver meaningfully differentiated experiences based on customer needs

Manage a queue of outbound tasks to engage clients around their available financial planning options, help with immediate needs, and set the next step for their interactions with Empower

Handle inbound calls as needed to orient customers to Empower and help with best interest advice calls in times of high volumes

Use online planning tools and conversation guides to enhance conversations and experiences

Meet monthly performance expectations and implement coaching to achieve goals

What you will bring

Bachelor’s degree or an equivalent combination of education and professional work

FINRA S 7 & 63 registrations required within corporate-established timelines

FINRA fingerprinting required

What will set you apart

Demonstrated success in performance roles or other similar experience

Experience managing multiple priorities and ability to handle stressful situations and customer interactions consistently

Consultative skills to understand needs and present customer-focused solutions

Working knowledge of Microsoft Office software and ability to learn new technology systems

Previous experience in inbound and outbound phone roles

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Medical, dental, vision and life insuranceRetirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineupTuition reimbursement up to $5,250/yearBusiness-casual environment that includes the option to wear jeansGenerous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar yearPaid volunteer time — 16 hours per calendar yearLeave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

$53,200.00 - $73,150.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

10-03-2024

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