As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500189 CVSL Cath & EP & Holding Work Shift: UR - Day (United States of America) Range: UR URCD 204 H Compensation Range: $19.47 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Work under the general supervision of the Clinical Administrator of the Cath/EP Lab in the care of established and / or new patients. This includes but is not limited to communicating with internal and external customers (primary care, referring physicians), obtaining referral information, insurance pre-authorizations, scheduling consults, tests, procedures as well as coordinating support staff and resources. Provide information and make arrangements for transportation, lodging and other needs customized to the individual patient. Triages phone calls, determines urgency and documents in appropriate database. Lab and data entry as indicated for patient care. Perform cross coverage, miscellaneous duties and special projects as assigned. **ESSENTIAL FUNCTIONS** **Scheduling Management:** Independently identifies & adheres to appropriate scheduling protocol for cath/EP, vascular, heart failure and structural heart. Coordinate overnight accommodation and transportation arrangements as needed. Confirm case date with patients as needed. Facilitates hospital admissions as necessary. Arrange transfers to and from certain facilities. Intake patients and family in Cath/EP Waiting Room. Chart and file for cases and manager front desk waiting room. Triage questions from patients and families. **Communications:** Triage incoming calls, determining the appropriate resource for clinical responses and completing follow-up communication with caller. Communicate scheduling sequence to patients, providers, vendors and referring physicians. Provide patients with limited test explanations and instructions for upcoming procedure. Obtain clinical information and documents from care providers. Includes gathering lab data and ancillary test reports from outside the university and facilities outside the Rochester area. **Authorization:** Obtain authorization insurance authorization for some EP procedures. **Other duties as assigned** **QUALIFICATIONS** + High school diploma or equivalent required. + Associates degree in Medical, Secretarial, billing or related field preferred. + Minimum of 2 years of relevant experience required. + 1 year of leadership experience preferred; + or equivalent combination of education and experience required. + Demonstrated customer service skills required. + Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.