**Job Type:** Per Diem **Time Type:** Part time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** JOB SUMMARY Contributes to the Hospital by assisting Physical Therapists and support functions in an effort to optimize the efficiency of the rehabilitation services operations. This staff position has an impact on the patient experience by minimizing wait times and ensuring a clean, safe and welcoming environment. **Job Description:** + **QUALIFICATIONS** + **Education** **Required: High School Diploma or equivalent** **Education Preferred: Students enrolled in physical therapy, athletic training or other health related field** **Experience Preferred:** + **Previous rehab aide experience** + **Experience in a healthcare, clerical or other role with a strong customer service element** **Other Skills/Knowledge** **Required: For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team** **JOB FUNCTIONS** **As part of the Rehabilitation Services team, the Physical Therapy Aide:** + **Assesses waiting room status regularly and communicates with patients to ensure comfort and wait-time satisfaction.** + **Serves as a resource person by providing appropriate information and assistance to patients, families and visitors to improve their overall experience.** + **Greets, transports and/or escorts, educates and identifies patients making them feel welcome and comfortable.** + **Assists the therapists in preparing the equipment for treatment** + **Provides ambulatory assistance to patients as necessary.** + **Keeps department clean, free of obstacles and stocked in supplies and linen.** + **Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly for the patients, including but not limited to covering the front desk:** + **Answers phone and provides guidance with respect to non-clinical questions about rehab services** + **Schedules patient appointments and appointment changes (if necessary)** + **Collects patient co—pays.** + **Performs safety checks of equipment periodically and at start and end of shift.** + **Responds to supply/equipment issues in a timely manner to ensure availability of supplies and equipment.** **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**