Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Valley View Medical Center is a state-of-the-art hospital, licensed with 52 medical/surgical beds, 16 emergency department beds, 12 acute rehabilitation beds, 12 intensive care beds, 6 major operating rooms and 2 endoscopy suites plus a modern cardiac catheterization and 8 delivery & post-partum unit with all private bed hospital in the area.

Where We Are:

The Tri-State area has sunshine almost every day of the year. The beautiful clear skies, breathtaking sunsets on mountains to the east and west of us, and a mixture of the Great Outdoors along Arizona’s West Coast (the Colorado River) plus bountiful indoor activities provide something to do for everyone of any age.

Why Choose Us:

Health (Medical, Dental, Vision) and 401K Benefits for full-time employeesCompetitive Paid Time Off / Extended Illness Bank package for full-time employeesEmployee Assistance Program – mental, physical, and financial wellness assistanceTuition Reimbursement/Assistance for qualified applicantsProfessional Development and Growth OpportunitiesAnd much more…

Position Summary:  The Growth & Outreach Liaison, reporting to the Hospital CEO with a strong dotted line reporting relationship to the Hospital Support Center-HSC Vice President Growth & Outreach, is responsible for strategically planning and implementing outreach efforts specifically with physicians, nurse practitioners, physician assistants, other area hospitals, EMS and other potential referral sources within the hospital’s primary, secondary and tertiary service areas and maximizing re-ferral and redirection opportunities for both inpatient and outpatient services. This position is focused on continuous improvements that result in improved experiences for both patients and providers within our facility.
Reports directly to the Chief Executive Officer-CEO.  

Create and maintain a target list of referral sources, develop and implement an annual growth and outreach business plan and provide input in the development and implementation of marketing plans for all service lines. Utilizes CRM to document and optimize outreach to referral sources.Organize and conduct meetings with key providers and practice staff (nurses, referral coordinators, practice managers) to discover their needs to support patient care and to develop rapport. Majority of time should be spent on physically visiting and interacting with providers, provider office staff and facilities in the specific area of responsibility.Provide regular communication and updates to HSC VP and/or Sr Director Growth and Outreach. Attend weekly conference calls and other onsite meetings as determined by VP Growth and Outreach.Communicate activity level and identifies all issue resolution opportunities with hospital leaders along with timely follow up with referral sources to remove barriers to growth.Develop customized engagement strategies, approach and tactics for each provider and/industry to drive growth and additional business opportunities.Arrange and facilitate introductions of new and employed providers/specialists to targeted referral prospects to reinforce clinical engagement and referral process.Arrange introductions and regular engagement of facility’s clinical services, access points and specialists to new and all providers.Facilitate attendance at educational programs and other opportunities/events to connect specialists with targeted providers.Document each provider encounter including any open requests/issues and follow up plan in CRM, which tracks activities, progress and outcomes.Collaborate with Marketing to develop specific plans in support of employed physician practices and hospital service lines.Gather and maintain complete, accurate knowledge of clinical services in order to fully support compelling dialogue with referral sources.Serve as a resource to organizational leaders for market and competitive intelligence.Regular and reliable attendance.To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. This position description does not restrict the right of management to assign or reassign duties and responsibilities with and without notice.Additional InformationPosition serves both internal co-workers and external customers, clients, patients, contractors, and vendors.Access to and/or works with sensitive and/or confidential information.Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.LatitudeAll positions at Valley View Medical Center are part of an interdisciplinary team, and, as such, participate in the care and service delivery process through effective interaction with other team members.
Minimum EducationX High school diploma or equivalent x PreferredX Bachelor’s degree or Equivalent X Preferred □ RequiredRequired SkillsBusiness Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.Job Specific Impact -- Decisions generally affect own job or assigned functional area.Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, project over-sight, and resource allocation.Certifications:X Basic Life Support (BLS) - American Heart Association -Welcome but not requiredMinimum Work ExperienceMinimum of 3 years’ related experience. Medical and/or Pharmaceutical Sales experience preferred.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran