POSITION SUMMARY:

A Phlebotomy Operations Support Associate will act as a point of escalation for one-off scenarios and special projects. This Associate will work closely with the Operations Managers to streamline SOPs, identify gaps in coverage and to white-glove mobile phlebotomy experiences to ensure we are providing the best service available to our customers. Depending upon growth opportunities, this role may evolve to include other responsibilities.

 

PRIMARY RESPONSIBILITIES:

Manage special draw programs; including, but not limited to Canada Draws and Study draws. Completing initial research on complaint draws and delegate as needed. Assess market coverage and staff as needed, reviewing mileage requests and BSI draws on a monthly basis. Proactively working with Phlebotomy manager to recruit in areas of need. Assessing and approving mileage emails and documenting appropriately. Monitoring same day, urgent/red draws in MPX. Assist the Phlebotomy Operations Manager (Derrick) in training. Assist with MPX access and market updates. Assisting in covering team tasks when we are short staffed. Responsible for documenting meeting minutes for Team Huddle. Acts as point of contact for escalations and initial investigation. Assist in running/leading cross functional meetings with other teams ie; MP/ISS meetings. And any other duties needed to help drive our vision, fulfill our mission and abide by our organizational values.

 

QUALIFICATIONS:

Employee must pass post-offer criminal background check. Customer Care/Business experience required Phlebotomy knowledge preferred BS/BA degree (preferred) High School Diploma (or equivalent) required with 3 years related experience

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Proficient in excel, google sheets and other data reporting systems. Proactive work ethic and ability to take initiative. General understanding of mobile phlebotomy and general phlebotomy services. Excellent communication skills. Ability to work with cross-functional teams. Ability to learn and embrace online tools for effective program management.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Stable working environment for dealing with PHI. Consistent access to internet and other resources required to fulfill a remote working position.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page