Overview Summary: Perform various laboratory support functions that include phlebotomy/venipuncture, specimen processing. Responsible for review of test, requisitions for test order, accuracy and inclusion of complete billing information. Ensures proper specimen/patient processing and maintains patient logs. Responsible for providing consistent excellent customer service which includes report of patient lab work. Responsible for clerical duties, responding to telephone/fax requests, and generally assisting customers in any way necessary. Responsibilities Competencies: Hospitality: This domain incorporates the company value, "Caring." Employees are exhibiting hospitality when they are acting as hosts and are creating a welcoming, warm, and safe environment for patients, visitors, customers, and co- workers. Standards of Behavior in this domain include: First Impressions, Etiquette in Shared Spaces, Way-Finding, Patient & Customer Interaction, AIDET Communication, Patient Wait Times, Noise Levels, Patient & Visitor Problem-Solving. Communication: Recognizes the need to make the exchange of critical information in a warm, welcoming and attentive manner. Make a personal connection that leads to excellent patient care and a positive experience for all customers. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealthorg/hospitality/resources/ Achieves: Respects the patient's rights to privacy and confidentiality. Does not discuss patient care/employee information in public areas; maintains patient/employee information in a secure location. Actively listens to customers; insures customers understand both verbal and written communication. Uses appropriate body language and is hospitable in both oral and written communication. Exceeds: Is a role model in exhibiting all aspects of the communication standards on the hospitality checklist. The employee is acknowledged frequently for observable actions in his/her communications to customers. Maintains composure and provides compassion and empathy even when faced with hostility from others and/or other stressful conditions and anticipates customers' need for follow-up communication. Teamwork: Works cooperatively with co-workers, volunteers, medical staff and other team members to achieve goals. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealth.org/hospitality/resources/ Achieves: Helps and supports others in their efforts to solve customer problems and accomplish UF Health's goals, including patient/customer transition to next point of contact; listens to the concerns of the team, and communicates appropriately; shares information and own expertise with others to help others accomplish group goals; gives credit and recognition to others who have contributed to the team; supports and acts in accordance with final group decisions even when such decisions may not entirely reflect one's own position. Maintains respectful interactions with team members and treats colleagues with courtesy and respect. Recognizes coworker's accomplishments and acknowledges their successes on behalf of the team. Manage-up co-workers' contributions to the team. Exceeds: Helps to keep levels of team performance and morale high even during periods of intense pressure and high work volume; looks for alternative ways to work with others that will create better results and working relationships; solicits a diversity of perspectives on issues and uses ideas contributed by team members to shape decisions; breaks down barriers or organizational boundaries to ensure team's success. Is seen by co-workers as a role model in improving the appearance of the immediate work site as well as improving the appearance of the facilities outside of the immediate work site. Professionalism/Responsibility: This domain incorporates the company values, "Integrity," "Quality," and "Accountability." Employees are exhibiting professionalism and responsibility when they act as ambassadors of UF Health and ensure that their integrity, appearance, work environment, and quality of work improve patient and customer perceptions, and UF Health's reputation. Standards of Behavior in this domain include Personal Responsibility, Physical Appearance & Presentation, and Appearance & Maintenance of Work Areas. Responsibilities: At draw station, verify physician's orders and identify patients according to established procedures prior to specimen collection. Provides assistance to the Associate Chair/Division Chief, 5 faculty, 10 research staff, plus students through organizing meetings with complex scheduling issues utilizing WebEx, ZOOM and Outlook; creating meeting agendas and taking minutes, sending reminders and reserve various conference rooms. Maintain office key logs, software licensing and required training certificates and logs, and office contact list. Post shift- Admin schedules for faculty , residents, fellows and PAs. Perform venipuncture/specimen collection according to established procedure. Prepare specimens for testing to include proper patient identification, centrifugation when appropriate At draw station, prepare and bag specimens according to established guidelines for delivery to the testing facility. Assist in various preparatory techniques throughout the laboratory as assigned. Follows PPE procedures and all safety protocol for Specimens. Complete mandatory training, adhere to policies and procedures, time and attendance guidelines, core values, and confidentiality agreement. May be assigned other duties within job scope. May assist in the training of new employees. Maintain a positive customer service oriented disposition toward all patients and co-workers. Provide excellent customer service with internal and external patients. Qualifications Qualifications: Experience Requirements: Up to 1 year - Requires completion of phlebotomy training program or 6 months of recent phlebotomy experience (clinical or hospital based) - Required 5 years Related field-Phlebotomy and specimen processing - Required Education: High School Diploma - Required Certification/Licensure CRP Certified - Required at time of hire ** Additional Details **: Certification from a Medical Assistant or Laboratory Assistant Program. Additional Duties: Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.