Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
SERVICE ESSENTIAL FUNCTIONS
Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and policies/proceduresPerforms a variety of Laboratory Information System functions. Files requisitions, reports and other pathology materials appropriatelyOrganizes workload and sets priorities. Utilizes all available work time by assisting others and performing additional tasks
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Performs and documents daily check off duties and restocks supplies in the work area as assignedPerforms interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, orders, labels and transports specimens for laboratory testingRecognizes and initiates action to resolve requisition and specimen labeling discrepancies. Recognizes problems, investigates the cause, takes remedial action or escalates to leader and notifies management for follow-upMaintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security and emergency preparedness
FINANCE ESSENTIAL FUNCTIONS
Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording systemUses department resources/equipment/supplies properly and efficiently
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)Course in phlebotomy/venipuncture preferred
WORK EXPERIENCE
3 months of phlebotomy work or training experience required which must include data entry and specimen handlingNeonatal/pediatric phlebotomy experience preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A
LICENSES AND CERTIFICATIONS - PREFERRED
CPT - Phlebotomy Technician Certification -- ASCP ORCPT - Phlebotomy Technician Certification -- ACA ORCPT - Phlebotomy Technician Certification -- AMT ORCPT - Phlebotomy Technician Certification -- NCCT KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going evaluations consisting of one or more of the following: skills, competency assessments and/or performance reviewsExhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workersStrong organizational skills to handle a heavy workload and maintain accuracyPossesses basic computer knowledge; operates multiple computer systems to include, Hospital / Laboratory Information Systems and Office software to maintain patient and testing records and other related documentsDemonstrates a working knowledge of specimen requirements for testing such as serum, plasma or whole blood, tissue and body fluidsDemonstrates knowledge of different specimen collection containers and mediaSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform Scrubs Business professional Other (department approved)
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call*
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area May require travel outside Houston Metropolitan area Company Profile
Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
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Houston Methodist is an Equal Opportunity Employer.
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